EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

Silverstreak
Aspirant
Jan 28, 2015
48 hours and all ok so far. User triggered activity included a few folder syncs using GoodSync. I'll stick to 6.2.2 till the next production release.
dickerj
Aspirant
Jan 28, 2015
The next release better be firmware in the 6.1.x range as it was the bomb...... 6.2.x is doomed and needs to burn!
mdgm-ntgr
NETGEAR Employee Retired
Jan 28, 2015
We have no plans for any further 6.1.x firmware. There are several reasons for this.

We made changes in 6.2.x which are one way, for example a major upgrade to snapshots. Once you have updated to 6.2.x you cannot downgrade back to 6.1.x.

We have added a number of new features, enhancements and bug fixes in 6.2.

Furthermore there are security fixes in 6.2.x that are not available in 6.1.x, for example: http://www.readynas.com/forum/viewtopic.php?f=7&t=79749

We would like to get to the bottom of why your systems are locking up and if a firmware update is necessary to fix it to get it addressed in a firmware update.
StephenB
Guru - Experienced User
Jan 29, 2015
dickerj wrote:
The next release better be firmware in the 6.1.x range ...
Going forward is much better than going back. 6.2.x folks can't downgrade to 6.1.x, and there's no sense in forking OS6 into two branches.

6.2.x had some early issues, but most are resolved and the couple remaining are being actively investigated by Netgear.
kplatte
Aspirant
Jan 29, 2015
We are still having the lockup every night. Loaded 6.3.3 today will see if that stops the lockups.
shoeminator
Aspirant
Jan 29, 2015
Same issues ....

Hoping this may help .... I decided to do a RAID volume scrub to rule out any issues there.

the scrub didn't show anything of note BUT it ran to completion (couple of days) without a crash.

..... when it finished, it stayed up a few hours and then .... hung again .....

what housekeeping tasks does the kernel/OS do when the system is idle ?

Hope this helps

Mark
guenterp62
Aspirant
Jan 30, 2015
Yesterday I stepped back to Firmware 6.2.0 but my RNAS 104 froze again within a few hours. It looks like for me this downgrade didn't improve my situation.

By the way, should we still provide logs when freezes happen? (I would have no problem to upgrade to Beta3 again).
mdgm-ntgr
NETGEAR Employee Retired
Jan 30, 2015
Would be good if you could upgrade to Beta 3 and provide a fresh set of logs from that if it crashes.

If you are comfortable with SSH it would be good if you could monitor it in separate windows with

# journalctl -af

and

top

We are hoping to get clues as to why it crashed.
kplatte
Aspirant
Jan 30, 2015
First night on 6.3.3 and NAS did not lock up during backups. Will see how it does over the weekend.
jzeevi
Aspirant
Jan 30, 2015
Do you mean 6.2.3? What version of hte NAS do you have?

Forum Discussion

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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