EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

jzeevi
Aspirant
Jan 26, 2015
6.2.0 continues to run into day 2.
dogbox
Aspirant
Jan 26, 2015
Downgraded from 6.2.2 to 6.2.0 and NAS has not locked up for a week now.....
jzeevi
Aspirant
Jan 26, 2015
Does anyone remember if 6.2.1 was locking up? Or did the problems start with 6.2.2? I *can* upload 6.2.1 to find out, but my wife would hate to be without her data..... :-)
tommylommytommy
Aspirant
Jan 26, 2015
Mine locked up with 6.2.0, 6.2.1, 6.2.2 after 20 to 180 minutes or so and after installing the beta2 of 6.2.3 it locks up after 3 days or so.

I can however make it freeze/lock up on purpose if i read or write multiple times at once. Then it locks up straight away.
An example would be if i unpacked 2 archive files on the nas drive at the same time.
Or i upload via ftp and try copying out some large files via smb at the same time.
Then bam, total freeze within seconds.
yajdam
Aspirant
Jan 27, 2015
I know that this may sound weird (it sounds weird to me), but all the people here that are reporting having their system running more than 24 hours without lockups,
like me, they have done some sort of downgrade.

I downgraded from 6.2.3 -T1762 to T1752 and it's been 48 hours without any lockup. Others downgraded to 6.2.0 and so on, and so on... just read back in the forum.

Don't know if this helps anyone, but a pattern is starting to show here.
StephenB
Guru - Experienced User
Jan 27, 2015
It is apparent that there are several issues that showed up with 6.2.x; causing a lot of work for both netgear developers and tech support.

I believe that some people have found that going forward to the newest 6.2.x or even 6.3.x also helped.

Perhaps the lesson is to be cautious about installing updates released right before the holidays?
mdgm-ntgr
NETGEAR Employee Retired
Jan 27, 2015
We have a lot of users running the 6.2.x firmware without problems and generally we've found feedback indicates it is an improvement over previous releases.

However these lockups appear to be difficult to reproduce issues and when these lockups occur log entries indicating what things are causing them are not being written to disk.
StephenB
Guru - Experienced User
Jan 27, 2015
I had no issues with 6.2.x myself - I wasn't meaning to imply that all users were having trouble. Though there clearly are a lot of users who've run into the loss of access to the Web UI, and a few who've seen the lockups.

I'm using 6.3.3 on my RN102 at present, and so far it is working ok.
Silverstreak
Aspirant
Jan 27, 2015
I tried a downgrade to 6.2.1 and the NAS started flooding the network with activity resulting in my DSL router freezing up. I am not sure what it was trying to do. But disconnecting the patch cord resulted in the router and switch behaving normally. The NAS was flashed with 6.2.2 and is now running fine.

The NAS is normally shut down at the end of the day. But this time it was left powered on and has been running for over 24 hours continuously. No issues or lockups. All seems normal.

The box is nearly always idle. No automated backups tasks are being performed. Activity is restricted to manually initiated directory/folder syncs from my PC to shared folders on the NAS. These synchs are performed once or twice a day. So far so good. <fingers crossed>
dickerj
Aspirant
Jan 27, 2015
Running on 6.2.0 firmware the NAS got to the 4th day running straight without lockups then when I came into work on the 5th day it was locked up again. Does sound like people are getting more days before lockup after downgrading their firmware. Any chance we can downgrade to 6.1.x firmware for testing? I would be happy to go back to this magical firmware that just worked...

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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