EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

jzeevi
Aspirant
Jan 10, 2015
D'oh - I spotted it. Ain't it amazing how the human brain "autocorrects"?
mdgm-ntgr
NETGEAR Employee Retired
Jan 10, 2015
Ah, yes the extra . at the end of the address. I removed the email address from your post.
jsdeprey
Aspirant
Jan 11, 2015
I just got a 316 and put 4 brand new 4TB WD Reds in it, updated the firmware to 6.2.2, setup some shares and started coping data over.
I have installed NO addons at all, and tonight my NAS froze up completely while coping more files over to it, all the blue drive lights on the front side were solid blue, I could ping the IP of the NAS fine, but the webpage would not pull and I could not SSH to the NAS at all.
I rebooted it by holding the power button down for a bit, and it booted back up fine, the logs show nothing about the issue, and I had been coping files to the NAS all day with no issues at all.
Then after some reading on the forums I turned all snapshots off to see if that will help, and started the copies going again.

I was just thinking how happy I was a bought this NAS and had no issues, and now this. I would have never updated to 6.2.2 is I thought the NAS was going to freeze up.
Is it just best to go back to 6.1.X somehow? really do not have time to baby sit a sick NAS with firmware issues.

Any help would be great, I will try to call support soon I guess.
mdgm-ntgr
NETGEAR Employee Retired
Jan 11, 2015
jsdeprey, please open a support case and provide them with your logs zip file.
jsdeprey
Aspirant
Jan 11, 2015
I have deleted all snapshots and turned snapshots off on all shares.
Has anyone else tried this? I looked through some of the logs and the lockup was around the time it was doing some snapshots I think.
I am copying files again I will see how long it goes I guess.
kplatte
Aspirant
Jan 12, 2015
Yeah were having exact same issue with NAS locking up every night during backups ever since upgraded to 6.2.x wish we stayed on 6.1.x
No suggestion have worked to resolve it yet :(
jsdeprey
Aspirant
Jan 12, 2015
kplatte, so you turned off snapshots and you still have lock ups? I have yet to have mine lockup again since I turned off snapshots on all shares, but that could just be a coincidence I guess.
mdgm-ntgr
NETGEAR Employee Retired
Jan 12, 2015
kplatte can you send a fresh set of logs. Your issue was not due to the upgrade to 6.2. Very clearly from the most recent set of logs you sent in I can see that you have a huge amount of fragmentation. That would cause issues on any firmware.
Retired_Member
Jan 12, 2015
My downgrade to 6.2.0 worked for a few days. My ReadyNAS is still freezing! The power button doesn't respond and I have to hold it in to force a reboot.

Man, I wish I would have NEVER upgraded to 6.2.x. Never again buying Netgear products. I wasted $600 on this less than a year ago!
mdgm-ntgr
NETGEAR Employee Retired
Jan 12, 2015
PowerMan572 have you sent in your logs?

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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