EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

Retired_Member
Jan 13, 2015
mdgm wrote:
PowerMan572 have you sent in your logs?

How can I do this and where to send them to?
Retired_Member
Jan 13, 2015
PowerMan572 wrote:
mdgm wrote:
PowerMan572 have you sent in your logs?

Logs sent.
Retired_Member
Jan 13, 2015
I just noticed in the logs about 1 drive that might be failing.

I just ran and picked up 4x WD WD40EFRX 4TB hard drives that are on the supported list. We'll see if this does the trick....
mdgm-ntgr
NETGEAR Employee Retired
Jan 13, 2015
Can some of those of you still having issues try 6.2.3 beta: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866
jsdeprey
Aspirant
Jan 13, 2015
I have yet to have another lock up since I turned off snapshots, but I also opened a support ticket just to have them check my logs and the engineer said that maybe turning off DLNA could help because I was coping music to a folder where DLNA was on at the time of the lockup so DLNA indexing was happening.
I have also turned off DLNA since I really do not need it, and will wait and see if I have any other issues.
If I run with no issues for a long time, I might try turning on DLNA again.
tommylommytommy
Aspirant
Jan 14, 2015
I just installed the 6.2.3 beta. Will leave the nas alone and see if it still keeps freezing up.
kplatte
Aspirant
Jan 14, 2015
Yeah we have all snapshots turned off. Are backup that runs is large will take good 4+ hours to complete when the NAS doesn't lock up during it.
Will try the 6.2.3 beta tonight.
jzeevi
Aspirant
Jan 14, 2015
I tried it, to no avail. It seems to lock up regardless of activity on the NAS (that is, doing something or not)
tommylommytommy
Aspirant
Jan 14, 2015
I'm not going to say it fixed things for me yet, that would be too early to conclude, but things are looking good. With 6.2.3 beta my nas, so far, hasn't locked up/frozen. It usually did within 30 minutes with no activity. Now it seems to keep ticking... will report back if it freezes up again though.
mdgm-ntgr
NETGEAR Employee Retired
Jan 14, 2015
Beta 2 is now available. If you use disk spin-down on a 4-bay or anti-virus on any model this would be worth trying even if you have already tried Beta 1.

Forum Discussion

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Related Content

Entire Dropbox

ReadyNAS NV+ locking HDD

Downstream/Upstream Channel Locking

Weak Wireless Connection Crashes Entire Network

One upstream channel locked - amber light

NETGEAR Academy

ProSupport for Business