EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

sauronek
Aspirant
Jan 17, 2015
Update to 6.2.3 beta 2 after 15 min freeze. Omg it's realy irritating......
sauronek
Aspirant
Jan 17, 2015
On latest beta is even worse 3 time freeze in 3h. Back to 6.2.2.
mdgm-ntgr
NETGEAR Employee Retired
Jan 17, 2015
Hopefully this week we'll have a Beta 3.

The upgrade to 6.2 is a one way upgrade and upgrades to e.g. Cloud functionality, snapshots are one way. If downgrading was possible it would require a factory reset.

Identifying what is causing issues for a small number of users and fixing those in a firmware update or providing advice based on the logs as to what is causing the issue is the best way forward.
abcd12341
Aspirant
Jan 17, 2015
For users who do not need the new functions, it is best to provide them a downgrade. Factory reset is better than not able to use.
mdgm-ntgr
NETGEAR Employee Retired
Jan 17, 2015
Downgrading is not possible. Anyway even if it were it would only be a temporary fix as you would lose bug fixes and other improvements from 6.2.x. What we want is to get to the bottom of why your units are hanging and resolve this.

guenterp62

Aspirant

Jan 18, 2015

guenterp62 wrote:
jaffacake wrote:
Just to add, I've not had another crash on 6.2.2 since the last one I reported a long time above.

I never used any installed apps. I never used disk spin down or AV.

The only change I know I made was to disable DLNA...this seemed to be bogging things down a lot.

As things are stable, I'm not keen to try another beta.

I also deactivated readyDLNA, and I deleted all snapshots and turned snapshots off. Antivirus is disabled as well and no apps are installed or running

... still I had a system freeze again today.

I'm gonna throw this unit out of the window

[2015/01/16 11:00:15] Updated from ReadyNASOS 6.2.2 (ReadyNASOS) to 6.2.3-T1652 (Beta 2).

After this beta-update the system ran for about 2 days until it locked up again today.

tommylommytommy
Aspirant
Jan 19, 2015
Mine lasted about 3 days after installing the beta before locking up... guess that's some kind of improvement :P It only took a couple of hours before it froze when running 6.2.0->2.
kplatte
Aspirant
Jan 19, 2015
Yeah are backup that runs is a large amount of little files as well (1.7TB)and it appears to lock up during that backup every time since going to 6.2.*
Has to major bug in 6.2 since same backup ran fine for a year in 6.1.*
dogbox
Aspirant
Jan 19, 2015
Same here - RN316 running 6.1.x for about a year for Shadow Protect backups, upgraded to 6.2 and locks up every few days.
No antivirus, no snapshots, no apps

Cheers
dickerj
Aspirant
Jan 19, 2015
Same here - RN104 was running great all last year on 6.1.5, I was worried about updating to latest firmware and kept ignoring the update notice (obviously my gut feeling about not wanting to update was correct)
I wish I didn't hit the stupid update firmware notice! Now my unit keep locking up after half a day or more of being on. Obviously an issue with 6.2.x as I downgraded to 6.2.0 but with no luck.
Also sounds like Netgear don't know what is going on and are blaming it on the Hard Drives. I am running WD 2TB RED NAS Hard Drives in RAID5 so it's not a Seagate issue it's the FIRMWARE!!!!

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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