EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Jan 19, 2015
I looked at your logs dickerj and your disks looked fine. However some user's systems may be locking up due to disk issues so it is a good thing for users to check.
sparhawk765
Tutor
Jan 19, 2015
Hello there. Butting in here too since I have the same problem since 6.2.x.

Running a recently factory-reset and re-installed 104 with 4 disks in a RAID-0 configuration. (Yes, I know it's not a resilient setup)

System locks up every 1-3 days, if I load it with IO (copying large amounts of data) it can lock up in as little as 30min.

// Mattias
jzeevi
Aspirant
Jan 20, 2015
Hi guys, any luck toward a solution?
dickerj
Aspirant
Jan 20, 2015
I have downgraded to 6.2.0 from 6.2.2 and it did lock up once, since then it has stayed on running and this will be it's second night in a row but I'm not holding my breath
dickerj
Aspirant
Jan 21, 2015
Ok Diary day # 2, Netgear ReadyNAS 104 still running on firmware 6.2.0 Amazing! Not sure how long this will hold up for but I will keep my backup schedule running as per normal and hope for the best.
Silverstreak
Aspirant
Jan 22, 2015
Well, came to this thread to report the very 1st freeze/lockup on my RN 516 running 6.2.2 and 6 x 4 TB WD Red drives. The box was executing a back up task - from an old WD My Book 1 TB USB2 drive. Very slow! Left it to run overnight.

In the morning it had locked up. The browser based front-end/GUI was unresponsive, but the machine could be pinged. I tried to switch off the NAS using the front panel button. The display showed "shutting down' but after 10-15 minutes of waiting I was forced to use the switch on the back panel to completely power down and then restart the NAS.

There are no log entries that would give me a clue why the box locked up. I was worried about data corruption but all seems ok. I may want to downgrade to 6.2 if this happens again.
dickerj
Aspirant
Jan 22, 2015
Diary day # 3, Netgear ReadyNAS 104 still running on firmware 6.2.0 and is still responsive with successful backups from last night and is finishing some to the USB Drive now. Will keep you posted.
mdgm-ntgr
NETGEAR Employee Retired
Jan 22, 2015
Can some of you try beta 3: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866

Those of you with x86_64 devices may also wish to consider 6.3.3 beta 3: http://www.readynas.com/forum/viewtopic.php?f=154&t=79670

We have a fix for premature snipping of logs so if your NAS locks up again a fresh set of logs may be more useful. If you send a fresh set of logs it would be helpful if you could state the rough time of the crash.

yajdam

Aspirant

Jan 23, 2015

mdgm wrote:

Can some of you try beta 3:

Those of you with x86_64 devices may also wish to consider 6.3.3 beta 3:

We have a fix for premature snipping of logs so if your NAS locks up again a fresh set of logs may be more useful. If you send a fresh set of logs it would be helpful if you could state the rough time of the crash.

mdgm wrote:
Can some of you try beta 3: Those of you with x86_64 devices may also wish to consider 6.3.3 beta 3: We have a fix for premature snipping of logs so if your NAS locks up again a fresh set of logs may be more useful. If you send a fresh set of logs it would be helpful if you could state the rough time of the crash.

Conclusion of 6.2.3-T1652 5 days trial:
After the initial 33 hours, the RN10400 has locked 2 to 3 times a day, but the editing of etc/sysctl.conf with "kernel.panic = 1" and "kernel.panic_on_oops = 1" is working great.
There for, I'm considering ReadyNAS 6.2.3-T1652 with kernel options a temporary workaround.

Staring ReadyNAS 6.2.3-T1672 (beta 3) trial and I'll try to send you the logs after the first lockup...

First lockup happened around 6:10 PM and I've sent the logs. Mdgm, do you also want the logs?

jzeevi
Aspirant
Jan 23, 2015
Tried T1672 on my ReadyNAS104.

System was locked up (T1652), so rebooted at ~9PM to upload new FW
Rebooted again to start new FW
Copied ~225GB from NAS to local storage, finished ~3:42AM
System was discovered locked up ~5:12AM
Rebooted ~5:48 AM Logs gathered, sent in.

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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