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Forum Discussion
ReadyNAS "Device is offline"
Trying to reset after catastrophic loss of data following drive failure and failed recovery. System was running perfectly until that time. Replaced faulty drive. 4x3TB drives. OS 5.3.11. RAIDar t...
Hello SimonCurry,
Factory reset will format the disks, deleting the files and settings you have made. I believe you are using ReadyNAS NV+ v2 unit, which is a n OS5. Can you confirm you are following the directions at How do I access the boot menu on my ReadyNAS NV+ v2?
A lot of users get problems with following the instructions directly where they need to keep holding the reset button even after powering on the NAS. It must be held down until the boot menu message shows up.
To access the boot menu, follow these steps:
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Power off your storage system.
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Using a straightened paper clip, press and hold the Reset button.
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Press the Power button to power on the unit.
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Continue to press the Reset button until the status display screen shows a boot menu message.
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Press the Backup button to scroll through boot mode options.
Hope this helps.
Regards,
JennC
Thanks for the prompt response. Pretty sure that I followed instructions. Hold reset button down on re-boot brings up boot menu on panel. Only one option tho: Normal. No LED's flash either at 5 sec or 25 secs.
S
JennC
Re-booted using normal setting. Has been attempting to synch from old corrupted disks I believe. Panel reads 10.1.1.8/C: 4.9.8.1T free. Cannot access via control panel. Says "Device is offline". Been running for over 12 hours. Should I perservere? I am assumimg all my data is lost and will revert to backup.
S
Hi SimonCurry,
Can you send us the Serial Number of your unit via PM?
Kind regards,BrianL
NETGEAR Community TeamBrian
All I really want to do now is reset to factory settings and rebuild but do not get any other options apart from normal on boot menu.
PRODUCT # RND4000-200AJS
SERIAL # 2V0428EF002B7
Hoping this helps.
S
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