Forum Discussion

Aspirant

Apr 02, 2016

ReadyNAS "Device is offline"

Trying to reset after catastrophic loss of data following drive failure and failed recovery. System was running perfectly until that time. Replaced faulty drive. 4x3TB drives. OS 5.3.11. RAIDar t...

Booting

SimonCurry

Aspirant

Apr 03, 2016

JennC

Re-booted using normal setting. Has been attempting to synch from old corrupted disks I believe. Panel reads 10.1.1.8/C: 4.9.8.1T free. Cannot access via control panel. Says "Device is offline". Been running for over 12 hours. Should I perservere? I am assumimg all my data is lost and will revert to backup.

BrianL2

NETGEAR Employee Retired

Apr 04, 2016

Hi SimonCurry,

Can you send us the Serial Number of your unit via PM?

Kind regards,

BrianL
NETGEAR Community Team

SimonCurry
Aspirant
Apr 04, 2016
Brian
All I really want to do now is reset to factory settings and rebuild but do not get any other options apart from normal on boot menu.
PRODUCT # RND4000-200AJS
SERIAL # 2V0428EF002B7
Hoping this helps.
S
- BrianL2
  NETGEAR Employee Retired
  Apr 05, 2016
  Hi SimonCurry,
  
  Have you pressed or pushed the backup button to cycle through the boot menu selection? Since you have three hard drives, what if you try it with a single drive first and see if it will give you the option for "Factory Reset".
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - StephenB
    Guru - Experienced User
    Apr 05, 2016
    You can also unformat (or zero) the drives in a windows system. Then the NAS will do a fresh install.