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Tbag's avatar
Tbag
Aspirant
Dec 14, 2012

Readynas duo locked hard drives - SOLVED

Hi there this is my first post so forgive me if its not in the right section.

I have recently purchased a readynas duo v2. The problem i am having is the unit boots and factory defaults on every restart. I can confirm its not the unit as i have replaced it so have concluded that its the hard drives. I believe they are locked, not visible in windows (even in disk management). I think the problem occurred during a secure erase of the drives and mistakenly thought the erase had finished because the RNas was not visible in raidar. The unit was still on, so i powered it off. Can someone confirm weather or not the unit is mean't to disappear from raidar during this process and would doing another secure erase of the hard drives resolve this issue? Also is it correct that the RNas will auto shutdown on erase completion.

Regards T

6 Replies

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  • I will wait for the erase to complete this time and report back. Thank you.
  • So the erase didnt finish and was advised by netgear to turn it off. now have the drives running in ubuntu and have the hdparm commands but im told the password is incorrect

    tom@Ison:~$ hdparm --security-unlock NETGEAR /dev/sdj
    security_password="NETGEAR"
    /dev/sdj: Permission denied
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    That output doesn't suggest the password is incorrect. It suggests you don't have sufficient privileges to run the command.

    Try putting "sudo" (no quotes) before hdparm i.e. do sudo hdparm ...
  • You were correct. Im a linux noob ....
    Thank you so much for the support +1

    How do i mark this as solved/closed
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    You could edit the thread title (I.e. the first post in the thread) to mention that it is solved/closed.

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