ReadyNAS Duo V2 doesn't switch on after a reset

Question

Hello everyone.My ReadyNAS Duo V2 doesn't work anymore, after I tried to do a factory reset, because&nbsp; I wanted to reset the old configuration.I pressed the reset button on the back together with the power on button for a few seconds, until all the blue lights on the front panel were on and steady.Then I waited for a couple of minutes (I should have probably waited more) and then I remove the power cable ! :(((After that the NAS seems to be dead: no lights, no sign of life when I try to turn t on.Any idea, please?Thank you.

StephenB · Answer

giovaloi&nbsp;wrote:
&nbsp;
My ReadyNAS Duo V2

Let's start by confirming the model (many owners of the original Duo think they have a v2).
&nbsp;
Does your Duo say

Duo on the front panel, or&nbsp;
Duo v2 on the front panel?

Please ignore other labels (they are misleading).
&nbsp;
giovaloi&nbsp;wrote:
After that the NAS seems to be dead: no lights, no sign of life when I try to turn t on.
&nbsp;

Remove the disks, and try powering it up again.&nbsp; You should see some lights (blinking), and RAIDar should find the NAS and report a no disks status.&nbsp;&nbsp;https://kb.netgear.com/20684/ReadyNAS-Downloads
&nbsp;
If you don't see that, then it is possible (but not certain) that the power adapter has failed.&nbsp; Compatible inexpensive replacements are easy to find, so it might be worth a risk buy.
&nbsp;
&nbsp;

giovaloi · Answer

Hi Stephen, thank you for your reply.Is it possible that removing the power cable could have damaged the card?&nbsp;

StephenB · Answer

giovaloi&nbsp;wrote:
Is it possible that removing the power cable could have damaged the card?
&nbsp;

It is conceivable, but I think it's unlikely.&nbsp; Does the socket in the NAS appear to be damaged in any way?
&nbsp;
To clarify - it is possible that something on the system board has failed.&nbsp; That's not repairable.&nbsp; If the system doesn't power up at all when diskless, then you either need to replace the NAS or you need to do a risk-buy of a new adapter.
&nbsp;
The only components in the original Duo that can be replaced are the memory and the power adapter (and of course the disks).&nbsp; The memory in the Duo v2 is soldered in, so it can't be replaced.

Sandshark · Answer

I'm unclear of exactly what you were expecting, because the process you followed is not correct for anything.&nbsp; Why did you interrupt power in the middle of a reset?&nbsp; But no matter what you expected, it shouldn't have affected the on/off capability.&nbsp;Did you also remove the AC cord from the supply?&nbsp; It may seem obvious, but my supplies have to have the AC cord pushed in quite firmly, so check that.&nbsp;The removal of the power cable is the only thing that might have affected the unit itself and cause the power issue.&nbsp; I have heard of cases where the solder joints on the NAS power connector were cracked.&nbsp; That's more likely on a V2, where the connection isn't recessed.&nbsp;Try gently wiggling the power connection at the NAS end and see if the power button flashes.&nbsp; If it does,&nbsp;a bad solder joint is a real possibility.&nbsp; If it doesn't, that doesn't necessarily&nbsp;mean the opposite, and trying another supply is a good next step.&nbsp; You may already have a supply that will work.&nbsp; It's a standard 5.5/2.5mm connector and needs 12V at 5A or more.

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ReadyNAS Duo V2 doesn't switch on after a reset

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