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Forum Discussion
ReadyNAS Duo v2 failure to boot and connect to network
It seems my ReadyNAS Duo v2 is not able to complete the system startup or once it does, it does not maintain a network connection. I'm able to connect to the device temporarily using RAIDar and I see it is in a system startup state. After about two minutes, RAIDar loses the connection to the device and I'm not able to connect again. I observed this behavior twice after doing an OS reinstall (press reset button until disk LEDs flash once).
I'm looking for guidance as to my next steps. I saw a suggestion under a related thread to attempt to boot using only disk 2. I also saw a suggestion to use a USB to SATA cable to verify the ability to see the disk contents. Are these the appropriate next steps?
Thank you.
3 Replies
What firmware are you running?
The next step I suggest is to delete the log files from the web ui during the brief period the NAS is running. Don't attempt to download them. If the symptoms get better, then the likely cause of the problem is a filling OS partition.
If you cannot access the web ui, then you might consider paid (per-incident) netgear support.
The best I can tell the firmware version is v4.1.4. What is the cost for per-incident support? What can I expect for assistance incremental to the use of the Netgear Community? Thank you.
jswartho wrote:
The best I can tell the firmware version is v4.1.4. What is the cost for per-incident support? What can I expect for assistance incremental to the use of the Netgear Community? Thank you.
If you are running 4.1.x firmware then you have a duo v1, not a v2. The labels are confusing, check this post: http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
The good news is that you can extract the data off the NAS even if it doesn't boot by connecting disk 1 to a windows PC and using the free linux reader utility: http://www.diskinternals.com/linux-reader/ A USB enclosure/adapter can be used for the PC connection (or you can use SATA of course).
Once the data is safe, then a factory reset/recovery is something you can easily do on your own. It's a bit time consuming, but straightforward.
NOTE: remove/replace the disk in the NAS with the NAS powered down.
jswartho wrote:
What is the cost for per-incident support? What can I expect for assistance incremental to the use of the Netgear Community? Thank you.
Prices vary be geography/currency, but last I heard US prices were $75 per incident.
This is for a Netgear support engineer to access your system remotely and solve the problem - quite different from asking/receiving advice here. Per-incident support doesn't include data recovery from a failed volume - that requires a different contract, and is quite a bit more expensive. If you want to pursue it, you should use support.netgear.com and ask.
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