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ReadyNAS Management services offline
I have a ReadyNAS RN312 running OS 6.2.4. A while back, one of the harddrives failed, which I replaced with a new drive. The drives synchronised correctly. A few weeks later, the second one reported errors. I rebooted the NAS to see if it was something spurious. The error went away, according to the admin page.
A day later I tried to connect to do some other work on the NAS and the admin page was not available.
Symptoms: I type in the url to the NAS and get the login prompt within a second. The webpage shows the progress bar for about a minute and then tells me the admin service is offline or the NAS is busy. If I run Netgear RAIDar, it finds the NAS immediately, but reports that the "Management service is offline". The admin page button opens the same admin url with login prompt, but still fails to reach the admin page.
The pages shows both drives with a green tick over each. Does this mean both drives are healthy, or both are installed?
I can download the logs but can't find anything particularly helpful, except for these errors:
md/raid1:md127: active with 1 out of 2 mirrors md127: detected capacity change from 0 to 1995430559744 kernel: md127: unknown partition table systemd[1]: home.mount: Directory /home to mount over is not empty, mounting anyway. (To see the over-mounted files, please manually mount the underlying file system to a secondary location.)
The Diagnostics button returns these results.
System Disk 1 has 8 Current Pending Sectors Disk 1 has 8 Uncorrectable Sectors
The RAIDar page shows two green ticks. Does this and the errors above conflict?
I have done an OS reset but not a Restore factory settings. Is there anything I can do to restore the admin function, or is a factor reset the only route?
Please help
regards.
BC
Since you have a backup then a factory reset (wipes all data, settings, everything) certainly is an option. It will give you a clean setup.
We do have ways of remotely diagnosing and fixing problems such as this.
If old firmware is being used (this isn't the case in your case) and you have a backup and can still access your data, an option could be to power down, remove the disks (label order), put a scratch disk in, update the firmware, verify the update is successful, power down, remove the scratch disk, put your disks back in (same order as before) and power on. This may/may not help depending on the cause of the problem.
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Please send in the logs you have downloaded. You can see the address to send them to by looking at the Sending Logs link in my sig.
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