ReadyNAS no device found after upgrade firmware

Question

Hi everybody,&nbsp;Need help to resolve this issue.&nbsp;Within admin interface, i upgrade firmware (6.6.1) to the last version&nbsp;submitted. The NAS is now offline. Try to reboot, no effect. Cannot connect to admin interface, cannot access by the network. On the cloud, my readyNAS is offline. Cannot use &nbsp;Raidar to access to the logs.I'm afraid to lost data.&nbsp;Please someone can i help me ...&nbsp;Thanks

StephenB · Answer

One good option is to use paid support (my.netgear.com)
&nbsp;
You could also try a USB recovery:&nbsp;https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system

anthony44 · Answer

What a joke ! Firmware is corrupted and I have to pay&nbsp;for it !&nbsp;You suck

StephenB · Answer

I also suggested USB recovery, which is something you do yourself.
&nbsp;
FWIW I don't work for Netgear. &nbsp;But if I were facing data loss, I'd contact them even if there was a cost. &nbsp;

anthony44 · Answer

Can I make UBS recovery with only one bay&nbsp;? My original setting is RAID 1 and i'd like to protect data on the 2nd Bay ?

StephenB · Answer

anthony44 wrote:
Can I make USB recovery with only one bay&nbsp;? My original setting is RAID 1 and i'd like to protect data on the 2nd Bay ?

Yes you can (though the NAS will mark the volume as degraded as soon as you remove the disk). &nbsp;Once it's booted, you can add back the second drive. &nbsp;The system will need to reformat it to add it to the array.
&nbsp;
If you download a linux "live" boot disk, you can also boot up a PC under linux, connect a NAS disk to the PC and extract the data that way. &nbsp;Then the data is safe, so you can even do a factory reset.

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ReadyNAS no device found after upgrade firmware

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