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ReadyNAS NV+ v2 - Cant access dashboard
Hi All,
I have recently had a power outage in which i have been experiencing issues with my ReadyNAS NV+ v2 (FW Radiator 5.3.7). Since the power outage, My network shares can not be accessed and nor can I access the dashboard. I was able to access both prior to power outage.
Using Raidar 6.3, it finds the NAS it all looks to be fine (see first image below). When i try to access the admin page (dashboard) I receive an error saying the 'site cant be reached' (see second image below).
I have performed an OS reinstall on the NAS in which the issues still persist. Does anyone have any ideas?
I am open to doing a factory reset as I have most of my data backed up but it is quite unorganised and will take a lot of time to recompile so am trying to avoid if possible.
I also have a 6TB external USB drive that can be used to backup the ReadyNAS however i believe i will need to be able to access the dashboard in order to establish a USB backup job. Is this correct?
Appreciate any help that anyone can provide.
Regards
Chas
Hello hairy_chad,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
2 Replies
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Hello hairy_chad,
Based on the screen shots, Raidar sees the NAS and it does appear the hard drives are healthy however all options on the raidar are graded out. There is a possibility the volume went down due to the power outage, it does appear that the chassis is ok and working since you manage to cycle on the boot mode and manage to perform OS re-install. I believe the next best option to would to set the NAS on telnet/tech support mode and seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. Or you could perform a reset and reconfigure the NAS from you backup though it will take a great work.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Welcome to the community!
Regards,
Marty_M
NETGEAR Community TeamHello hairy_chad,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,
Marty_M
NETGEAR Community Team
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