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Forum Discussion
ReadyNas NV+ v2 Booting & 'fault disk' problem - PLEASE HELP (8+ yrs of data/work at risk)
Dear Netgear Support, Dear Community, This is a desperate cry for help from a small business owner worried about potentially loosing 8+ years of work & critical business data. Please help in wha...
Thank you for taking the time to read and reply Stephen.
You're definitely right in terms of value of data and If there is no other way, then I will probably need to go ahead with level 2 or 3 support call.
I do however feel a little cheated, as I only followed steps suggested in PDF hardware manual & then the advice from a rather (I'm sorry to say) incompetent lady of Netgear in Manila, whose advise and step-by-step guidance resulted in my Nas going from booting trouble to potential 'faulty disk problem', which might be worse.
The lady rarer cold heartedly suggested (several) times that the data would probably be lost now, that I should check with HDD manufacturer etc.
It was at that point that I lost all confidence in Netgear (Manila) and spoke to supervisor, who steadied my nerves and suggested that is was unlikely all drives had failed at once and that level 2 suppot call Netgear community might be able to help.
I'm trying to stay positive and wonder if anyone else has experienced similar trouble with Netgear (Readynas and poor Level 1 support)?
You're definitely right in terms of value of data and If there is no other way, then I will probably need to go ahead with level 2 or 3 support call.
I do however feel a little cheated, as I only followed steps suggested in PDF hardware manual & then the advice from a rather (I'm sorry to say) incompetent lady of Netgear in Manila, whose advise and step-by-step guidance resulted in my Nas going from booting trouble to potential 'faulty disk problem', which might be worse.
The lady rarer cold heartedly suggested (several) times that the data would probably be lost now, that I should check with HDD manufacturer etc.
It was at that point that I lost all confidence in Netgear (Manila) and spoke to supervisor, who steadied my nerves and suggested that is was unlikely all drives had failed at once and that level 2 suppot call Netgear community might be able to help.
I'm trying to stay positive and wonder if anyone else has experienced similar trouble with Netgear (Readynas and poor Level 1 support)?
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