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Forum Discussion
ReadyNas NV+ v2 Booting & 'fault disk' problem - PLEASE HELP (8+ yrs of data/work at risk)
Dear Netgear Support, Dear Community, This is a desperate cry for help from a small business owner worried about potentially loosing 8+ years of work & critical business data. Please help in wha...
I also came across one post that suggested to take out all disks (numbered by slot) and then insert a 'scratch' (blank?) disk into slot 1 and let the ReadyNas 'reset' itself.
If I understand correctly, (other) user was then able to reinsert his 4 (Raid 5) disks into ReadyNas and read them again as before (no data loss).
Would this perhaps also be (a low risk or preferably no-risk) option in my case? Please advise.
If I understand correctly, (other) user was then able to reinsert his 4 (Raid 5) disks into ReadyNas and read them again as before (no data loss).
Would this perhaps also be (a low risk or preferably no-risk) option in my case? Please advise.
SASCHA_SCI wrote:
I also came across one post that suggested to take out all disks (numbered by slot) and then insert a 'scratch' (blank?) disk into slot 1 and let the ReadyNas 'reset' itself.The NAS would do a factory install onto the single blank disk, which would give you some assurance that the chassis was ok. It wouldn't accomplish anything else.
If you do try it, make sure you reinsert your disks in the proper order with the NAS powered down.
Though data recovery is an expensive service, you might consider jumping right to there (which would be done by level 3). http://kb.netgear.com/app/answers/detail/a_id/69/~/readynas%3A-data-recovery-diagnostics---scope-of-service?cid=wmt_netgear_organic
- Many thanks again Stephen.I am very surprised to hear that data (on 4 Raid 5 drives) can so easily be lost or become in-accessible from ReadyNas.Surely a couple of booting problems should NOT so easily result in complete data loss?!? And eve if this is a possibility (Neatget hardware & software should guard against it!) - shouldn't all ReadyNas devices carry a major "health-warning" on the chassis?!?Also shouldn't Netgear provide an easier data recovery software and/or built-in option to 'release' or 'salvage data' to save thousands of users some nerves, time and major expense?!I understand there is a Russian company on YouTube offering some software to retrieve data from ReadyNas (Raid 5) hard-drives. See below:-Connect failed Raid 5disks:-Software:-General Analysis:-Does Netgear offer anything like that, or only expensive online/offline data-recovery?By the way Stephen - do you work for Netgear, or are you a volunteer communitee helper?!? I understand that there are some Level 2 & 3 (Netgear paid) contributors on this forum (from Andrew, call center team-leader in Manila).Please advise & many thanks for continued supportSascha
StephenB is an end user, not an employee.
Our charges for data recovery attempts are quite reasonable. I think the rate is about 200 USD for the initial diagnostics (up to 1hr work performed) at the moment. Support can confirm what the local price is in your country.
You sound overconfident in RAID. No important data should be stored on just the one device.
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