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Forum Discussion
ReadyNas NV+ v2 Booting & 'fault disk' problem - PLEASE HELP (8+ yrs of data/work at risk)
Dear Netgear Support, Dear Community, This is a desperate cry for help from a small business owner worried about potentially loosing 8+ years of work & critical business data. Please help in wha...
Also, it looks like your case is sitting with Level 3 at this time, not with our Level 2 team. To expedite your process, you can proceed by inserting your drives for some read-only analysis.
Dear Kohdee
I understand that you are one of the highest level NETGEAR engineers (LEVEL 3) - from C3PO's last post - and am very grateful for you kindly offering to help and some read-only analysis.
By the way : Raf Lejeune (Level 2 Technical Support Expert in the UK/Ireland (Cork?) is also in touch with me via email and has assigned support case No (#27670208);
I have not spoken to him yet & have not had the opportunity to explain background & what happened in detail and am currently awaiting his follow-up email.
I must admit I am bit 'spooked' that you and also the UK support team can 'see' my device remotely (without me providing details) and detect that my drives are not inserted -
I guess this is only possible in Tech Support Mode (& that no 3rd party would have any access to my files)? Perhaps & hopefully that is a good sign though, as the NAS appears
to be responding and functioning (at least in Tech Support Mode).
I am away from my office this morning for some urgent family matter, but would be able to insert drives & monitor NAS later this afternoon or preferably tomorrow.
Perhaps we can fix a date (tomorrow) & time for your read-only analysis?
I very much appreciate your offer to have another look and look forward to hearing from you.
With kind regards
Sascha
Dear Kohdee
Gentle reminder of my last post. Not sure if you saw it yet and had time to review.
Apologies also for being a bit elusive last Thursday & Friday - I had some urgent family matters to attend to & was away from the office (hence disks not inserted yet).
I am of course keen for you to do your read-only analysis, for you to advise on potential next steps and to have access to my file (again).
I look forward to hearing from you.
With kind regards
Sascha
Dear Kohdee
Just a quick note to let you know that further to my post, I received a call shortly afterwards from your Cork (IRE) support team and Daniel asked me to put
all 4 drives back into the Nas (in TECH SUPPORT mode) for further read-only analysis and decide upon next steps (which I just did).I understand that you might also get personally involved in having a look - which I would welcome.
I very much appreciate Daniel's call and your offer to have a look and I look forward to hearing from you or one of your colleagues in due course.
Best
Sascha
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