ReadyNas NV+ v2 Booting & 'fault disk' problem - PLEASE HELP (8+ yrs of data/work at risk)

Dear Kohdee

I understand that you are one of the highest level NETGEAR engineers (LEVEL 3) - from C3PO's last post - and am very grateful for you kindly offering to help and some read-only analysis.

By the way : Raf Lejeune (Level 2 Technical Support Expert in the UK/Ireland (Cork?) is also in touch with me via email and has assigned support case No (#27670208);

I have not spoken to him yet & have not had the opportunity to explain background & what happened in detail and am currently awaiting his follow-up email.

I must admit I am bit 'spooked' that you and also the UK support team can 'see' my device remotely (without me providing details) and detect that my drives are not inserted - 

I guess this is only possible in Tech Support Mode (& that no 3rd party would have any access to my files)?  Perhaps & hopefully that is a good sign though, as the NAS appears

to be responding and functioning (at least in Tech Support Mode).

I am away from my office this morning for some urgent family matter, but would be able to insert drives & monitor NAS later this afternoon or preferably tomorrow.

Perhaps we can fix a date (tomorrow) & time for your read-only analysis?

I very much appreciate your offer to have another look and look forward to hearing from you.  

With kind regards

Sascha