NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readynas NV+ V2 hangs with write or read #19508960
I just purchased a Readynas NV+ V2 hangs a couple of days ago. I installed RAIDar 4.3.4 and set up the Readynas NV+ V2 with firmware 5.3.6.
I have 3 matching Seagate 1TB hard drives. I allowed the Readynas NV+ V2 to format the drives in it's default preferred format.
I mount a SMB or AFP share, does not matter which, and begin to write or read data. Sometimes small files read or write successfully without issue. When I attempt to write or read more than 300MB by dragging and dropping files inside the default "Media" share, the Readynas NV+ V2 begins to copy over 30-40MBs and then I no longer hear activity, the progress stops and my Network monitor shows zero throughput.
Durring this time of freezing I can successfully ping the device but if I perform a "Rescan" with RAIDar the Readynas NV+ V2 no longer shows but displays a RAIDar Help screen.
These symptoms occur while transferring data on both a fully patched Mac OS X Mountain Lion and also a fully patched Windows 7 machine.
I have factory reset the unit 3 times as of now with the same results.
I even purchased a Netgear Gig Switch to rule out my Airport Extreme.
I am at my wits end, please help!
I have 3 matching Seagate 1TB hard drives. I allowed the Readynas NV+ V2 to format the drives in it's default preferred format.
I mount a SMB or AFP share, does not matter which, and begin to write or read data. Sometimes small files read or write successfully without issue. When I attempt to write or read more than 300MB by dragging and dropping files inside the default "Media" share, the Readynas NV+ V2 begins to copy over 30-40MBs and then I no longer hear activity, the progress stops and my Network monitor shows zero throughput.
Durring this time of freezing I can successfully ping the device but if I perform a "Rescan" with RAIDar the Readynas NV+ V2 no longer shows but displays a RAIDar Help screen.
These symptoms occur while transferring data on both a fully patched Mac OS X Mountain Lion and also a fully patched Windows 7 machine.
I have factory reset the unit 3 times as of now with the same results.
I even purchased a Netgear Gig Switch to rule out my Airport Extreme.
I am at my wits end, please help!
5 Replies
Replies have been turned off for this discussion
- Could you open a support case and post your case number?
Please download your logs (via the Dashboard click Configure and go to System > Info > Logs > Download Logs) and have the zip file ready to submit. If the case you open is an online case at my.netgear.com you can attach your logs to your case.
After downloading your logs and while you wait for a response from support you may wish to run a few passes of the memory test and also the "Disk Test" boot option: http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu - Case #: 19508960
Once the case is opened I will attach the logs. - I called phone support and they told me to return the unit back to the store and exchange it for another one.
I did. Unfortunately the same symptoms are occurring. I have narrowed it down a bit. The symptoms only occur if the drives are in a Raid 5 or the X-RAID format.
I only have 3 drives. I have removed one drive and tried the transfer test. I completed this process with all possible combinations. The issue still occurs with all drive combos. If I put the drives in a Raid 0, 1, JBOD the issue ceases.
Does anyone have any further ideas to try? I like the unit, if the data transfers. The price is what is keeping me from jumping ship too soon, but frustration is wearing me down.
I dumped the logs, waited for the transfer to drop and then resume. I re-dumped the logs and did a comparison between the two log sets. Nothing jumped out. Everything is seems to be passing all checks.
Any help would be greatly appreciated. - Sounds like you should open a new case referring to the new device and mentioning you had the issue on another unit and were told to return it to the store and exchange it for another one.
- I think I may have discovered a fix. I re-flashed the unit with the same version of firmware that was loaded at the factory 5.3.6. I then conducted a factory reset on the unit. As of right now I was able to successfully transfer 98GB successfully.
I will continue to monitor. I noticed that the firmware 5.3.6 was released to the public on the 10th of September. I am not too sure on how long it takes to build and deliver to the store, but I am wondering the factory is using a different firmware build. I purchased this unit on the 24th of September.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
