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mickrad's avatar
mickrad
Aspirant
Apr 25, 2016
Solved

ReadyNas NV+ v2 stuck on boot menu (RND4000-200AJS)

I've been using my NAS for 3 years now and it's been great. Rarely an issue and only had to reboot a few times (when drive got full)

Today, however, it has decided to die.

When I went to use it, the screen on the front of the NAS was blank and I could not power down, so I pulled the plug and pushed it back in.

On start-up, the screen went straight to the 'Boot Menu' and stayed that way.

 

I have tried to hold down the reset button and scroll through the options, but it will not move from 'Normal' and I cannot even make it boot up at all. It appears to be stuck on Boot menu.

I have tried removing drives (I have 4x WD. 2x 3TB, 1x 1.5TB and 1 2TB) but to no avail.

 

Having searched high and low for answers, I am desperate now.

Can I either, reset the firmware to allow me to boot again, or if the box is truly bricked, how do I recover my data?

 

Thanks,

Mick

boot menu
Booting
brick
NV+ v2
ReadyNAS
Reset
  • StephenB's avatar
    StephenB
    Apr 30, 2016

    Does RAIDar give you an additional status information when you are stuck on the boot menu?

     

    Just wanting to confirm - the disk is blank, not formatted?  You can unformat at drive with windows disk manager, or by zeroing it with vendor diags (seatools or WD Lifeguard).  If there is a "quick zero" option available, that will also unformat the drive.

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Apr 25, 2016

    If you have a scratch disk, you could try removing all the existing disks (labelling by slot) and install the scratch - all with the NAS powered down. Then power up and see if the system will boot/do a factory install.

    • mickrad's avatar
      mickrad
      Aspirant
      Apr 29, 2016

      Thanks for your reply, Stephen.

       

      I have installed a blank disk into the unit and tried the get to the Factory Reset setting, however I cannot get the Boot Menu to change from 'Normal'

      I have tried pushing the reset button in, turning it on...holding it down for ages...clicking Backup with it held down...every combination.

      It just stays on Boot Menu - Normal

       

      Is there another way to force a factory reset?

       

      Thanks,
      Mick

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Apr 29, 2016
        mickrad wrote:

        Thanks for your reply, Stephen.

         

        I have installed a blank disk into the unit and tried the get to the Factory Reset setting, however I cannot get the Boot Menu to change from 'Normal'

        I have tried pushing the reset button in, turning it on...holding it down for ages...clicking Backup with it held down...every combination.

        It just stays on Boot Menu - Normal

         

        Is there another way to force a factory reset?

         

        Thanks,
        Mick

        With a blank disk, even the normal boot will do a reset (there is no choice, since the OS is on the disk).

         

        Did you check your warranty status?  The warranty is 3 years, so there is a chance you are still covered.

         

         

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