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Dooger's avatar
Dooger
Aspirant
Sep 19, 2017
Solved

Readynas NV+ V2 Upgrade from 3 X 4TB to 4 X 4TB drives not working

I have been running 3 4TB drives in my NAS for around 3 years. I added a fourth 4TB drive yesterday and after syncing for about 21 hours I have gained no expansion. With the 3 drive configuration I had 7.2TB of space and I have the same after adding the 4th drive. All drives have a green light and the volume still shows X-RAID2 (Redundant) 7.2TB of capacity. I did a reboot with a volume scan no errors and no changes. I am running the latest firmware version (RAIDiator-arm Version 5.3.13). I have read through a number of posts but most were about different drive capacities and the need to do a backup and reset the NAS which I hope I don't have to do. Thanks for any help.

 

The log file shows no errors just:

 

New disk added

Data Volume will be rebuilt on disk 3

Raid sync started on volume C

Raid sync finished on volume C

Volume scan found no errors

System is up

  • Hello Dooger,

     

    Your NAS is running on a EXT4 file system, the only to fix this would be to seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. 

     

    Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend. Another option is if you have a back up of the data save on the NAS you may factory default the NAS and reconfigure it from scratch then transfer back the data.

     
    Regards,
    Marty_M 
    NETGEAR Community Team

8 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Do you recall what disk configuration you used when you first set up the NAS?

     

    There is an 8 TiB growth limit to the volume - so if you started with a single disk of 3 TB or smaller you might be hitting that limit.  A single disk of 4 TB wouldn't reach that limit.

    • Dooger's avatar
      Dooger
      Aspirant

      Yes, my first configuration was 3 X 3TB standard desktop drives. These original drives were having to resync every so often do to errors so I upgraded to the 3 X 4TB NAS drives. I removed all the drives and started fresh with the new drives.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Dooger wrote:

        I removed all the drives and started fresh with the new drives.


        Ok.  Then you aren't running into the volume expansion limits.

         

        I am a bit puzzled because the resync message is for disk 3, and says nothing about disk 4.

         

        Did you see any log entries about disk 4 being inserted?  Also, download the log zip file.  There should be a file in there for expansion (not sure of the name for OS 5 though, since I don't own that particular NAS model).

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