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Forum Discussion

thewinston's avatar
thewinston
Aspirant
Feb 03, 2016

Readynas NV+ wouldn't boot, replaced bad drive, now X-raid won't start (case 26403160)

  ReadyNAS NV+ [X-RAID] RAIDiator 4.1.6 [1.00a043]  4x 2TB Seagate ST2000DL003-9VT166  Green drives I was using ~4.5TB out of the 6.   I had an open chat case 26403160 but I can't seem to get ...
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mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Feb 03, 2016

You could try cloning the failed disk. Best to use something like e.g. dd_rescue which is designed for working with a source disk that is failing.

You could also contact support and enquire about purchasing a data recovery contract.

thewinston's avatar
thewinston
Aspirant
Feb 06, 2016

 

So I cloned my bad disk 1 to a clean drive with "HDD Raw Copy Tool" because I don't have linux for dd_rescue.  It completed but had one error during the transfer - "cyclic redundancy check" so I assume there are bad sectors on the disk.

 

I installed this cloned disk in drive 1 and it stalled "booting... ERR: Bad Firmware"

 

I pulled disk one out and it would boot and looked the same as before with disk 1 missing... Disk 2 is empty and disks 3,4 have no available space, and XRaid does not load and no shares are found.

 

Any other ideas before I do a factory reset?  I have some non-critical data I'm losing and I'm not thrilled about starting my configuration from scratch.

 

thanks,

Winston

 

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Feb 07, 2016

    You need to use a tool that is designed to clone a failing disk.

    If you can't boot off a Linux Live CD and run dd_rescue or find a similar tool for Windows then support can try cloning the failed disk if they determine that is needed (it may not be). However they would charge for the time they work on cloning the disk (I think this is done at data recovery rates which is $200 USD per hour work performed). Note this is not the time the cloning takes (which may be some hours) but the time that they spend entering commands, monitoring it etc. Data recovery may be unsuccessful.

     

    It really depends how important your data is to you what you should do. In future, I would suggest regular backups.

     

    Support didn't attach your logs to your case. Can you send them to me (see the Sending Logs link in my sig)?

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