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Forum Discussion
ReadyNAS offline to ReadyCloud after upgrade to 6.5.1
After upgrading to 6.5.1 from 6.5.0, I can no longer connect to my NAS from ReadyCloud. Via ReadyCloud, it shows the drive offline. If I go to the Discover page and follow the procedure (holding the ...
I have the same issue - Readycloud (app and portal) shows two RN 102 nas as offline ( 1 local and 1 remote) when they clearly are not. I can access them locally via IP adresses. Readycloud app (1.12) is on Windows 10. I have also have an RN202 running under 6.5.0 which I have not upgraded for obvious reasons and it is shown correctly, locally and remotely. This happened immediately after the 6.5.1 upgrade from 6.5.0 under which all were shown correctly. Operationaly it's not a problem for me as they are all working fine in my home installations. Does anyone have a solution to this issue?
Hi dellwilson & aussiedeafman,
Does this behavior being experienced if you are logged in as the "Admin" account? Does any of your (SSO) accounts are used as e-mail address in any of your local ReadyNAS users?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHi BrianL
Thank you so much for your response and attempt to assist me. Unfortunately, I'm a bit confused by what you're asking and I'm not sure how to answer. When I originally setup the NAS, I created a ReadyCloud account for myself and, since I don't see that account in the admin page of my NAS, I'm guessing that ReadyCloud account was mapped to admin locally. I was recently forced to change to a MyNetGear account tied to my email address. Does that answer your questions?
Dell
Hi BrianL
I have and never have had other users on my two 102 and one 202 NAS. The problem occurred immediately on upgrading the two 102's to 6.5.1. One was local and one was remote when I did the upgrade. The upgrade was carried out using a \windows 7 client running the Readycloud app. Before the upgrade everything was operating correctly. My migration to a Mynetgear account went well except for the need to create new Windows credentials under Windows 10. But after that everything was fine in terms of use and administration on both Windows 7 and Windows 10 clients. Both the Readycloud app and portal operated correctly. Immediately on upgrading the 102's to 6.5.1 they appeared as "Offline" in both the Readycloud app and the portal when clearly they were not offline. Both continue to be operationally accessible to all client PC's all of which access the data as anonymous. I can access both NAS for administration via their IP adresses providing I am local. I have no remote access due to the malfunctioning of the Readycloud app and portal. I did not upgrade the 202. It remains visible and accessible correctly in the Readycloud app and the portal. It connects correctly via VPN when I acces it remotely and connects correctly when I am local. That's about as clear a description of what has happened as I can give you. Something happened (I have no idea of what it might be) during the upgrade to 6.5.1 as evidenced by the non-upgraded 202 still operating correctly in every way. Cheers and thanks - PeterM
Whoops, sorry. I see my ReadyCloud account under Cloud Users tab linked to my email account. Nothing under the Users tab.
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