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Calder's avatar
Calder
Guide
Jul 25, 2016

ReadyNAS OS 6.5.1 updated on main NAS and now UPS broken

Hi all,

 

Just updated 2nd 104 to FW6.5.1 and USB connected APC UPS no longer work:

 

Mon Jul 25 2016 11:32:14
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:32:11
System: Error communicating with UPS 'UPS' ().
Mon Jul 25 2016 11:30:03
System: New UPS on PortUSB detected. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:28:13
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:28:08
System: Error communicating with UPS 'UPS' ().
Mon Jul 25 2016 11:25:38
System: New UPS on PortUSB detected. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:25:28
System: UPS on PortUSB removed. Manufacturer: , Model: , Serial: 4B1421P42699.
Mon Jul 25 2016 11:25:13
System: Cannot communicate with UPS UPS ().
Mon Jul 25 2016 11:25:08

System: Error communicating with UPS 'UPS' ().

 

Tried unplugging and re-plugging USB port with no help

 

Help please

 

12 Replies

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  • I would like to go back to 6.2.5.  Is there a way to do that please?

     

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      No we don't support downgrading to older firmware than 6.5.0 after you have upgraded to 6.5.x

       

      Can you send in your logs (see the Sending Logs link in my sig)?

      • Calder's avatar
        Calder
        Guide

        Thanks for reply.  I'll wipe all disks and attempt to go back to 6.2.x.  Fingers crossed.  Not only does UPS not work, performance is very poor in 6.5.x.

         

  • Hi,

     

    I confirm that a reboot of the Readynas solved the issue. The UPS is now detected and tt has been stable for 3 days now.

    • Calder's avatar
      Calder
      Guide

      Yes, everytime you restart the NAS, be prepared to plug and unplug the UPS several times before it gets going again.  Very unfortunate.  For me, I have a 2nd NAS that's sharing the same UPS remotely, that just adds an extra layer of fun plugging and unplugging =(

       

       

       

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