NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

budda1's avatar
budda1
Aspirant
Mar 03, 2018

ReadyNAS Pro 6 has become unstable and regularly hangs

My ReadyNAS Pro has started hanging after running fine for many years. 

 

Currently running firmware 6.9.2 but have had the same problem with the last few versions released.

 

I've tried disabling the four apps I have running, as well as turning off features such as the scheduled snapshotting.

 

But still, since around November 2017, I've found my ReadyNAS will just freeze and needs the power button holding down to shut it off and then press again to start it up.

 

What sort of things can cause this hanging in the ReadyNAS Pro and what logs can I check to look for any clues?

34 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Start by downloading the log zip file, and look in volume.log.

     

    Look at the SMART stats for the disks and make sure those look healthy.

     

    Then scroll down and look at the space usage in /dev/md0.  That is normally around 20%.  Let us know what you are seeing there.

     

     

     

    • budda1's avatar
      budda1
      Aspirant

      Thanks for the pointers Stephen.

       

      volume.log shows all disk SMART info as passed/healthy, and no errors or retry counts for any of the disks. I don't claim to understand what most of the info in the volume.log is about.

       

      I'm using RAID5 if that is of importance, using 4 disks.

       

      === df -h ===
      Filesystem      Size  Used Avail Use% Mounted on
      udev             10M  4.0K   10M   1% /dev
      /dev/md0        4.0G  717M  3.0G  20% /

       

       

    • 850t5's avatar
      850t5
      Guide

      As I have the exact same issue since some months, but my /dev/md0 shows more than 20%  I wonder if that is giving a hint and possible action to try?

      Filesystem      Size  Used Avail Use% Mounted on
      /dev/md0        4.0G  1.3G  2.4G  36% /

      • budda1's avatar
        budda1
        Aspirant
        What’s special about the md0 mount? I’m not familiar with it’s relevance and the 20% ?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More