NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS Pro 6 Inactive Volumes - Main Volume Gone
Yesterday our ReadyNAS Pro 6 running firmware version 6.8.1 became inaccessable and upon reboot, shows the main voulume missing: This problem occured without any error warnings before...
Exactly the same problem here.
Just upgraded to 6.8.1 and now my main volume is gone!
I'm in LA and working with the NAS. The upper volume shows all disks inactive as well:
We really need to know if this is a hardware problem or a firmware bug.
Just got off the phone with Netgear Tier 2 support. After looking around the admin panel with TeamViewer, the agent said that because we're running OS6 he was unable to provide any further support. His advice was to revert to OS4, but we can't do that because we need remote access features that OS4 no longer supports. To his credit, he read this thread and refunded the support fee.
So now we're stuck.
Another issue I noticed with the device - it takes 5-10 minutes for it to boot once it's powered on. This is strange as my Pro 6 in San Francisco always starts right up as soon as I press the front button. I'm wondering if we might have a faulty PSU and if that may have been a cause for the inactive volume?
mdgm-ntgr - I've sent you an email with logs. I'm hoping you might have time to take a look. I'm in LA with the device today and tomorrow.
Thanks!
--dhl
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
