Forum Discussion

Aspirant

Sep 05, 2017

ReadyNas Pro 6 stuck on booting

Hi,

I have a ReadyNas Pro 6 running firmware version 6.5.1. Everything has been working ok until one day when the unit would not shut down as usual through timer shut down. It seemed to be in a "stuck" state so I just turned off power thinking I should be able to power it back on later.

Unfortunately, the unit won't boot all the way up now. It keeps getting stuck with "Booting....." on the LCD. I've tried OS re-install and skip vol check and got the same result. I have not tried to SSH into the unit and did not turn it on.

My family's life photos and data is on this unit. Please help!!

ReadyNAS OS 6 on Legacy models

12 Replies

Replies have been turned off for this discussion

JennC
NETGEAR Employee Retired
Sep 05, 2017
Hello ericchu,

Do you have full backup of the data? Does the RAIDar still see the NAS?

Regards,
- ericchu
  Aspirant
  Sep 06, 2017
  Unfortunately, I do not have a full backup. RAIDar can see it. It shows:
  Model: ReadyNAS Pro6
  Status: Management service is offline
  Firmware: 6.4.2
  Drives: All ok
  When I try to download logs or initiate Diagnostics, I get the log in screen. However, I can't log in. The old password and the default password of "password" both do not work.... I did OS reinstall as an attempt to fix the problem...
  
  What's next?
  
  Thanks
  Eric
  - JennC
    NETGEAR Employee Retired
    Sep 06, 2017
    Hello ericchu,
    
    How about mapping or accessing the shares and files, can you still get to them?
    
    We always strongly recommend to always have full backup of the data stored to the NAS as it is not good storing important data to just one device.
    
    This article might help you.
    
    Regards,