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Forum Discussion
ReadyNas RN10400 stuck on booting 99% after firmware upgrade
Have a ReadyNAS 10400. Ran the firmware update from the webconsole. Machine got stuck on 99% for hours. Have tried to run a manual firmware update again and still getting stuck on booting 99%. If looking at RAIDar, the app sometimes pick the device up, where is shows the following information:
Model: ReadyNAS 104. Firmware: 6.9.0 Status: Management service is offline.
I cannot click on any of the options on RAIDar, as it just hangs. I would just like to copy the data off the NAS before taking steps like Factory Reset. Mounting the drive in Read-Only also hangs on 99%. I can access the following link: http://10.0.16.25/fwbroker (that is the IP of the NAS). Any advise would be appreciated!
6 Replies
I somehow managed to Download Logs from RAIDar. But I am not able to upload it here.
This is what Diagnostics is showing
If a mod requests the logs, you send them in via email ( https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators ).
Did you look at disk health in the logs? (disk_info.log and smart_history.log). What apps do you have installed?
One option is to use paid support (my.netgear.com), and see if they can force the volume to mount remotely. Ask for per-incident support.
Will wait for one of them to respond.
No apps are installed, disk health seems fine.
As for the per-incident support, I'm not getting that option, see attached screenshot.
I'll add the log below the response:
Device: sdd
Controller: 0
Channel: 0
Model: ST4000VN000-1H4168
Serial: Z3046Q19
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0Device: sdc
Controller: 0
Channel: 1
Model: ST4000VN000-1H4168
Serial: Z3046PFL
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0Device: sdb
Controller: 0
Channel: 2
Model: ST4000VN000-1H4168
Serial: Z304BYCS
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0Device: sda
Controller: 0
Channel: 3
Model: ST4000VN000-1H4168
Serial: Z3046PXC
Firmware: SC46
Class: SATA
RPM: 5900
Sectors: 7814037168
Pool: data
PoolType: RAID 5
PoolState: 5
PoolHostId: 2fe66f86
Health data
ATA Error Count: 0
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