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Forum Discussion
Davius
Aug 10, 2019Aspirant
ReadyNAS RN202 fan at top speed (even when NAS is turned off)
As the title says, since yesterday my ReadyNAS RN202 has been running at full fan speed (4239RPM). Changing the profile from Quiet or Balanced has no effect. CPU Temp is at 35ºC (95º F) and is up...
StephenB
Aug 10, 2019Guru - Experienced User
If your NAS is still under warranty I would contact paid support (my.netgear.com).
The warranty is 3 years for the original purchaser.
Davius
Aug 10, 2019Aspirant
Thanks for your reply!
Well, i did try to do just that, but it refuses to register my product and I can't continue the process. I have all the necessary documents (invoice from Amazon, serial number) but it just throws me a "Error: Something went wrong! Please try again"
No matter how many times I try, always the same error.
- StephenBAug 10, 2019Guru - Experienced User
Davius wrote:Well, i did try to do just that, but it refuses to register my product and I can't continue the process. I have all the necessary documents (invoice from Amazon, serial number) but it just throws me a "Error: Something went wrong! Please try again"
No matter how many times I try, always the same error.
Hopefully one of the Netgear mods ( JohnCM_S or Marc_V ) can help with that.
- JohnCM_SAug 14, 2019NETGEAR Employee Retired
Hi Davius,
We are not able to see your email address on our database. We already fixed that. Can you check if can register your device now?
Regards,
- DaviusAug 14, 2019Aspirant
Allright! I could register it, but it seems all my warranties are as good as expired. Oh boy, what are my options now? This is indeed very very unfortunate!
- JohnCM_SAug 10, 2019NETGEAR Employee Retired
Hi Davius,
You can send to me via PM (private message) me the serial number of your NAS, the proof of purchase, and the email address that you are using for your MyNETGEAR account. We will check why you are not able to register it.
Regards,
- DaviusAug 12, 2019Aspirant
Hey JohnCM_S ! thanks for the response. I've sent you through PM the requested information.
Thanks again!
- JohnCM_SAug 13, 2019NETGEAR Employee Retired
Hi Davius,
I have forwarded this to an appropriate team that can fix this. I will provide you an update once I get feedback.
Regards,
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