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ReadyNAS shown on network but not accessible after upgrade to OS 6.5.0
I upgraded the OS today and got the ReadyCLOUD changeover completed to day successfully, however when I try to access the NAS through the 'Network' ( intranet ), it says that the device is inaccessib...
- Yeah I have it sorted out for now... Dropping the ReadyCLOUD service for now. Rebooting clears it out too.
I have resolved the issue for two devices...using the suggestions here on the site... beleive it or not, one of them is a NIGHTHAWK X6 R8000 router.
Before I was still using the method in which you click on the share from the app to get access to the NAS.
The only way to resolve the issue is to make an email address which is different from your main Microsoft account ( the one which is plugged into Windows 10 in various different methods ) I used a backup email account to first register a new MyNETGEAR or ReadyCLOUD account. This account is also plugged into my Windows 10 but not in use for the main Windows Account... It is however in use for another account on my computer, but I use a Local Account type login. I signed out of the App... I unregistered the R8000 ReadyCLOUD and chose 'Leave' in the ReadyNAS Cloud settings for ReadyCLOUD and turned it off.. I rebooted the NAS.. and went through the process of signing in and turning on ReadyCLOUD... Then signed in with my R8000 under ReadyCLOUD and registered it again.. loaded ( the app )and signed in to ReadyCLOUD and turned on Discovery on the NAS ( which is easily accessible on the front of the 316 ) and all was good again.. including access to my router, its shares and the NAS... using \\READYNAS and \\10.0.0.4... it also started asking for login credentials again, allowing me to login with the admin account.
I experienced the same issues as mentioned in my main account.. EXCEPT this was on my R8000 which was also plugged in to ReadyCLOUD.. I had issues using three different browsers to reach my router login and access it settings. I picked up my Lumia 2520 running Windws RT 8.1 with the same account in Windows 8.1 used for login.. and was able to access it.... but not the NAS except through the main admin page using IE Metro ( 11 )- App thing.
I would come to the same conclusion as others here have. It is specific to Windows 10 and relative to using the same email address.. BUT I think it has to do with security of those accounts and how they are handled monitored and accessed in Windows 10.. where it may work for previous versions of Windows, I beleive that it will not for Windows 10... meaning that the effect may not necessarily be NETGEAR and the firmware.. which is compatible with earlier versions.. but could also be with Windows 10... finding out if in fact this an error in Windows 10.. or a change to keep those accounts and access through non-encrypted protocols, or even phishing prevention ( safe )... still remains to be said... or if in fact it or a culmination of those factors when NETGEAR wrote the firmware which are not accounted for... There are simply so many ways that an attacker or cirmumvention can take place, in an effort to protect consumers, these credentials and how they are used may have to change because of how people use there email address.. or a change to use usernames instead wth only an email used for registration and contact purposes; but not used in conjunction with a password..
anyway.. writing a book here.. YES still hoping for a resolution.. for now it is resolved on my end.. but still presents an issue IMHO..
M
Hi
Thanks for your LONG essay ;)
I would like to clarify that i do not have a netgear router, my router is a TP-Link.
I do not use any MS email accounts to access my windows 10 PC. Everything is Local.
I do NOT use readycloud app on my PC, this software is not even installed on my PC.
My netgear account is using a gmail account so nothing to do with MS.
I Can ping both IP of NAS and NAS host name.
Any suggestions welcome!
Mark
My first question is going to be about admin access... Are you the using the admin account to access the NAS?
Have you tried accessing it through the browser?Has ReadyCLOUD be turned on under 'Cloud'? .. check that
Next if you can access the system through the browser, then I would suggest checking the protocols in Settings. Making sure that everything is on, and possibly turning them off and back on again.
If the admin account is not responding I would do an OS Reinstall..This done by holding down the reset button in the back of the NAS while booting up then going through the Menu selections on the front of the NAS, choose OS Reinstall. Once it has finished, you will then access the NAS with the default admin and password... next would be to check the device protocols and make sure they are still in place as before.
Rebooting your machine may also be a good idea, so it clears any previous access names and passwords to that device. Check and remove any credentials which are for the NAS in Control Panel>Credentials.. only the ones pertaining to the IP and or \\ReadyNAS\
If all else fails you can try the http:// protocol access directly to the share ( if it is turned on and the user has permissions to access it. The NAS will act as Apache HTTP Server will .. you will get a directory listing of your files to download.. Enabling access to everyone during this process should skip any credential checks but I would change that when you are done.. Temporary fix for the issue if this is time sensitive for work as mentioned. FTP may work a well... Just a thought
MarkusX0
Thanks for your response, i have tried pretty much everything, we all need to accept that knowbody had issues before 6.5.0 and now they have. Clearly this needs to be fixed in a new firmware upgrade. At the moment i have it working by using the IP address of the NAS rather than the hostname. I am just going to wait now until a new firmware is available which will hopefully resolve the issues most people are seeing.
Yes.. unfortunately.. this is what all NAS users are having to do for now.. I am dropping ReadyCLOUD until the issue is resolved and we see new firmware.. I think that there should have ben more extensive testing done before the release.
I was noticing that there seems also to be some strange things going on as far as the VPN connections are concerned to the 5.*.*.* ip as well.. would have to take a look at it more closely to see my have been filtered and blocked... but sort of curious...
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