NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS Ultra 4 dead
Hi, my ReadyNAS Ultra 4 which i use as a backup for my primary NAS was showing increasing SMART errors on disk 4 since some weeks... As i was about to leave for vacation, it was "only" a backup s...
Hello Max_1968,
This appears it needs data recovery. Disk cloning is part of it but it does not end there as you will have to rebuild the RAID with the still working disks and cloned disk. It is best you contact support center. Data recovery contract is needed for this concern.
Regards,
JennC: seems you are right, even with the cloned disk it still shows "dead" - I've opened a ticket through the link you sent me last Thursday, but have neither received a confirmation email nor a response. At the end of the ticketing process i was shown my ticket number and some phone numbers to call, am i supposed to contact them by phone and there is no support by mail ? As it seems you are working for Netgear - This NAS is a backup of a remote system and thus has less importance for me, i still do have the data on the main NAS. After looking at the logs and command line tools it seems i "just" need to add the cloned disk to the system using mdadm tools, after this it should be able to rebuild - Can someone please let me know the costs for this by PM ?
Hello Max_1968,
Try contacting NETGEAR support via phone.
To give you an idea, please see ReadyNAS Data Recovery Diagnostics - Scope of Service article.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
