Forum Discussion

Tutor

Sep 04, 2015

Readynas Ultra 4 Plus no valid volume exists #25703630

Help! I had a power failure today, and now I am getting a "no valid volume exists" and cannot access any of the shares on the NAS, although they are listed in Finder on my Mac. However, I cannot acc...

Booting

Performance

JennC

NETGEAR Employee Retired

Sep 05, 2015

Hello Moto,

cases like yours need to be picked up first by an L3. Then give at at least 24-48 hrs.

It is weekend, not sure if there are L3 who work on weekends but I think there is. I suggest calling tonight to ask for an update.

Regards,

Moto

Tutor

Sep 05, 2015

Thanks for your quick response . . . it was escalated to L3 on Thursday. L3 yesterday morning (Friday) was allegedly going to get back to me by last night. Nothing . . . I know this isn't a "bitch about tech support" thread, so I'll try to restrain myself, but i've got a trial starting Tuesday and I need to get the NAS back up and running for it! But you guys are great! It's nice to know that these things are monitored! Thanks. If you have access to my case files, perhaps you can see what is going on . . .

carlfredrikm
Aspirant
Dec 14, 2015
How did you solve it?
Moto
Tutor
Dec 14, 2015
L3 support rebuilt the volumes so that I could access the volumes on the NAS. I then bought an external USB drive and backed up all of my data from the NAS. I have to say that Netgear Tech Support was excellent. Although the L3 assigned to my case was good, it was impossible to resolve anything with him because he was based in China +13 hours from me. Thus, "reboot the NAS" would take 24 hrs or so from whn I woke up and saw the message, to when I found out what I had to do next. I asked to be assigned an L3 in the USA so that I could at least be near the same time zone, and I received a call from an L3 in California who walked me through all of the remaining issues after we acessed the volumes, to make sur eeverything was running correctly. All in all, resolution took a while, but $275 was a hell of a lot better than what the local "data recovery" companies wanted to charge ($3000+)!