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May 29, 2023

ReadyNas Ultra 6 stuck on READYNAS logo

Hi all, hope everyone is well.

I was working on my readynas Ultra 6 Pro the other night by scheduling maintenance - Defrag, Balance and Scrub. I has set up the schedule for the 28th of every month at night. While I was setting them up I had them all set to DISABLED - At least I thought I had. As when the 28th came around while watching a movie using Plex app it suddenly froze and the buffering circle was in the middle of my TV. I found it strange obviously as I never have any issues. I went and had a look at the NAS only to see it saying Scrub and 18% completed - I forgot to DISABLE the Scrub option when setting it up and it starting at 6pm.

So I left it continue as I was unsure if I should stop it. Eventually 2 days later It completed (which was this evening).

While I was updating files on my other NAS Ultra 6 Pro I decided to log into the NAS via web UI but it was taking an age. While I left it to see how long it would load I decided to access the directory via Finder on my MAC and that took a while but eventually all files were there. The Web UI was still loading....

I then decided to power down the NAS (pressing the power button 5 times) it showed 'Powering down ..... Goodbye'

While I carried on working on the other NAS - I noticed after about 20 mins that the 'Powering down ..... Goodbye' was still on the NAS display.

Thinking it was stuck I went and pressed the power button to power it off. Waited 30 seconds or so and powered it back on.

It powered on and showed the READYNAS logo and has been like this now for about an hour.

Help please - what's after happening ?

Regards

36 Replies

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niallryan
Guide
May 30, 2023
Hi again, just to add - this morning I powered it on again and again stuck on READYNAS logo but I can hear the drives starting up etc.

Really could do with some help please.

Regards
N
- StephenB
  Guru - Experienced User
  May 30, 2023
  niallryan wrote:
  
  Hi again, just to add - this morning I powered it on again and again stuck on READYNAS logo but I can hear the drives starting up etc.
  
  Does RAIDar give you any useful status?
  
  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
  
  If you power down the NAS and remove the drives, do you see a "no disks" status on the LCD?
  
  (label the drives by slot as you remove them)
  - Sandshark
    Sensei
    May 30, 2023
    ReadyNAS is the default built into the display (well, likely in some sort of flash memory), and all it takes is 5V (and not even well regulated 5V) to display that. The most likely candidate for your issue is the power supply, especially since you had the shut-down issue as well as a start-up one. Specifically, it's probably the +5VSB (+5 volt standby), which is always on (even when the NAS is "off", as are the fans). But it, alone, cannot be fixed. If you have a "spare" ATX12V supply, you can hook it up externally just to see if that's the cause before investing in a replacement supply. Replacement supplies are available on eBay.
    
    FYI, it's not likely something you did, the power cycle just enunciated a problem that had been getting worse. The NAS is well-built, but the power supply (same as used in some small form factor PC's) just won't last forever is is the usual first casualty.