ReadyNAS Ultra 6 Tivo Not Archiving -- KUID problem?

I've had about a dozen storage solutions. I recently bought a competitor's unit desiring to consolidate into one unit. I wound up returning that unit because the support was non-existent. I bought the ReadyNAS Ultra unit because I had an older ReadyNAS Duo that is still going strong. it seems to me that Netgear could OWN this area since they have good products. Hate to see them get mired down because of some software bug or support administration problems. In my experience their hardware is rock solid and their features put them ahead of many others. I really hope they will put people on this as they seem to have a strong commitment to the ReadyNAS line.

In fairness, it's tough to work across people's networks and within another company's product (TiVo). Still, the TiVo support issue is one of those features that makes one choose ReadyNAS over other competitors. That's why I bought mine. Now it's not working for one of the reasons I purchased the device. Hope Netgear will figure out the problem soon!