ReadyNAS Ultra 6 Tivo Not Archiving -- KUID problem?

sasanchez wrote:
The TiVo support feature will only appeal to a subset of ReadyNAS users which means it may only get limited attention. Suggest anyone who bought your unit wanting this feature contact Netgear support periodically requesting their attention getting this advertized-but-not-working feature fixed. Squeeky wheel and all that.

Following this sensible suggestion, I tested whether my post-90-day configuration support still included posting issues via the Netgear support site, and opened a ticket about this issue.

Now that I've received a response from a 2nd Level Tech Support person with requests for action on my part, I am trying to decide whether or not to bother continuing the process. The response shows zero awareness of the fact that this issue is shared by multiple users and had a distinct starting point which logically indicates a change in the way Tivo indicates KUID. I am asked to start the process with an OS reinstall, then to open my system for remote access by Netgear support.

I have the feeling that they already have enough test cases to study in order to deliver a fix. In fact, I suspect a single in-house Tivo Premiere would give them all the info they need.

I am reluctant to do an OS reinstall that I think is useless and could lead to new issues. Maybe I will just wait for the fix to come down the line.