ReadyNAS Ultra 6 Tivo Not Archiving -- KUID problem?

I have had an open ticket since 30-Dec-2011. I refused to do an OS reinstall since my system is already current; I got no pushback on that. I have setup my NAS for remote access. I provided full details on my NAS setup, Tivo versions, etc. I have had about 10 back and forth communications with several level 2 tech support folks, but it has always been them asking for actions or information from me. The Netgear tech support team is polite and responsive, but, there has been zero information provided by tech support. Despite repeated requests, they still cannot tell me if this Tivo Premiere/Elite problem is or is not a known issue. They cannot tell me if they have or have not done any testing with Tivo Premiere/Elite.

I'll continue to ping them every week or so and keep the ticket open, but this is no longer important to me. Because of Netgear's slow response, I have moved on to Galleon which offers all the same key Tivo features, is open source, runs on the ReadyNAS, and actually seems a better solution. It is not as user-friendly to get setup, though. I'm looking for someone with basic technical skills (comfortable with basic linux command shell, run apt-get to install some extras, using vi to edit a few text files, etc.) to give Galleon install a try. Because Galleon uses Java, this invitation is limited to x86 (Ultra) ReadyNAS boxes.