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ReadyMark's avatar
ReadyMark
Tutor
Dec 21, 2011

ReadyNAS Ultra 6 Tivo Not Archiving -- KUID problem?

I have had a running battle trying to get consistent archiving from from Tivo (Premier XL) to ReadyNas Ultra 6 plus - for a while it seemed to mostly work but since July it only very rarely works with only about 5 successful archive attempts since that time, one as recently as Dec 2nd.

My Ultra 6 Plus is now running new firmware image. (RAIDiator-x86 4.2.19) which I updated today while trying to reset both the Tivo and ReadyNAS. I have rebooted both and launched several attempts of archive but same issues remain.

I have been searching the forum and see that others have problems with files not properly recognized as KUID. Noting these similar problems, but I did not seem to find a post with any solution I will try to state my situation here.

My logs show many many listings such as this today, each and every day it tries to archive:

[2011/12/20 18:01:10] tivo_utils.c:249: info: Modern Family (Two Monkeys and a Panda) is no longer KUID (expires 2038-01-19T03:14:00Z). Skipping.

this entry is repeated for virtually everything on my Tivo currently. Very strange, but today was the first time I looked at the Tivo log as I did not know one existed until seeing the other posts I simply thought the ReadyNAS and Tivo did not connect at all.

I checked the Tivo and this program is clearly marked KUID (Keep until I delete) and should be archived. I managed to get some shows archived on Dec 2nd and Nov 25th but no matter what I mark KUID on the TIVO box does not seem to matter - the archive simply skips over it.

I have RAIDar 4.3.0 and all "lights" on the RAIDar are Green. I can also see and play any archived files on Tivo or my mac. Just can't seem to add any new shows.

Under the Streaming Services tab / ReadyDLNA it shows v1.0.22 not sure if this is current or how to update?

Any other info needed to troubleshoot?

Any ideas on how to fix as I am running out of disk space on the Tivo?

Thanks!
DLNA
Streaming Video & Audio

83 Replies

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  • denarius1's avatar
    denarius1
    Aspirant
    Jan 15, 2012
    What version of software is your Tivo Premiere running? Mine is on v14.9.2.2-01-2-748.

    On the tivocommunity forum I read that a later version is being pushed, and many already have it.
    http://www.tivocommunity.com/tivo-vb/sh ... p?t=481338

    In my dream, this tivo update restores the old way of indicating KUID, and after I receive it from Tivo my ReadyNAS starts archiving KUIDs again.

    Is there anybody here who has a Tivo Premiere running the new version 20.2.x who might tell me definitively whether or not to stop this dreaming?

    Thanks!
  • Impulse0022's avatar
    Impulse0022
    Aspirant
    Jan 16, 2012
    I have the 20.2 version on my TiVo Premiere XL and unfortunately I am still getting the errors mentioned in this thread. My guess is that TiVo changed something and Netgear needs to update something on their end to resolve this issue.
  • Impulse0022's avatar
    Impulse0022
    Aspirant
    Jan 17, 2012
    I only have a TiVo running 20.2-01-2-748 but below are the results from accessing https://<your tivo ip>:443/TiVoConnect?Command=QueryContainer&Container=%2FNowPlaying as someone suggested earlier. Hopes this help someone figure out what the underlying issue is.

    <?xml version="1.0" encoding="utf-8"?>
    <TiVoContainer xmlns="http://www.tivo.com/developer/calypso-protocol-1.6/">
    <Details>
    <ContentType>x-tivo-container/tivo-videos</ContentType>
    <SourceFormat>x-tivo-container/tivo-dvr</SourceFormat>
    <Title>Now Playing</Title>
    <LastChangeDate>0x4F1569CC</LastChangeDate>
    <TotalItems>39</TotalItems>
    <UniqueId>/NowPlaying</UniqueId>
    </Details>
    <SortOrder>Type,CaptureDate</SortOrder>
    <GlobalSort>Yes</GlobalSort>
    <ItemStart>0</ItemStart>
    <ItemCount>16</ItemCount>
    <Item>
    <Details>
    <ContentType>x-tivo-container/folder</ContentType>
    <SourceFormat>x-tivo-container/tivo-dvr</SourceFormat>
    <Title>Pawn Stars</Title>
    <LastChangeDate>0x4F1569CC</LastChangeDate>
    <TotalItems>12</TotalItems>
    <LastCaptureDate>0x4F1523B2</LastCaptureDate>
    <UniqueId>96873</UniqueId>
    </Details>
    <Links>
    <Content>
    <Url>https://192.168.1.3:443/TiVoConnect?Command=QueryContainer&Container=%2FNowPlaying%2F96873</Url>
    <ContentType>x-tivo-container/folder</ContentType>
    </Content>
    <CustomIcon>
    <Url>urn:tivo:image:folder</Url>
    <ContentType>image/*</ContentType>
    <AcceptsParams>No</AcceptsParams>
    </CustomIcon>
    </Links>
    </Item>
    <Item>
    .........
    </TiVoContainer>
  • denarius1's avatar
    denarius1
    Aspirant
    Jan 18, 2012
    sasanchez wrote:
    The TiVo support feature will only appeal to a subset of ReadyNAS users which means it may only get limited attention. Suggest anyone who bought your unit wanting this feature contact Netgear support periodically requesting their attention getting this advertized-but-not-working feature fixed. Squeeky wheel and all that.


    Following this sensible suggestion, I tested whether my post-90-day configuration support still included posting issues via the Netgear support site, and opened a ticket about this issue.

    Now that I've received a response from a 2nd Level Tech Support person with requests for action on my part, I am trying to decide whether or not to bother continuing the process. The response shows zero awareness of the fact that this issue is shared by multiple users and had a distinct starting point which logically indicates a change in the way Tivo indicates KUID. I am asked to start the process with an OS reinstall, then to open my system for remote access by Netgear support.

    I have the feeling that they already have enough test cases to study in order to deliver a fix. In fact, I suspect a single in-house Tivo Premiere would give them all the info they need.

    I am reluctant to do an OS reinstall that I think is useless and could lead to new issues. Maybe I will just wait for the fix to come down the line.
  • scoombs's avatar
    scoombs
    Aspirant
    Jan 18, 2012
    Just put it into remote support mode (which is easy), then tell the engineer the OS is new install (it is, you did it within the past 90 days). If he finds something while poking around, we all benefit.
  • DNA600412's avatar
    DNA600412
    Aspirant
    Jan 19, 2012
    Please, please, continue. I raised a ticket at the end of 2009 that ultimately resolved in the TiVo functionality getting fixed in early 2010. However, I was out of support period and ended up paying $100.

    Thanks in advance.
    David
  • jackohound's avatar
    jackohound
    Aspirant
    Jan 20, 2012
    I have had an open ticket since 30-Dec-2011. I refused to do an OS reinstall since my system is already current; I got no pushback on that. I have setup my NAS for remote access. I provided full details on my NAS setup, Tivo versions, etc. I have had about 10 back and forth communications with several level 2 tech support folks, but it has always been them asking for actions or information from me. The Netgear tech support team is polite and responsive, but, there has been zero information provided by tech support. Despite repeated requests, they still cannot tell me if this Tivo Premiere/Elite problem is or is not a known issue. They cannot tell me if they have or have not done any testing with Tivo Premiere/Elite.

    I'll continue to ping them every week or so and keep the ticket open, but this is no longer important to me. Because of Netgear's slow response, I have moved on to Galleon which offers all the same key Tivo features, is open source, runs on the ReadyNAS, and actually seems a better solution. It is not as user-friendly to get setup, though. I'm looking for someone with basic technical skills (comfortable with basic linux command shell, run apt-get to install some extras, using vi to edit a few text files, etc.) to give Galleon install a try. Because Galleon uses Java, this invitation is limited to x86 (Ultra) ReadyNAS boxes.

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