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Forum Discussion
Readynas ultra 6 won't go past readynas screen
Ho all, after many years I've decided to tackle my readymas issue. I had an issue with it 3 years back and paid a tech to look at it, he said 2 drives had collapsed and replaced them. It worked again after restriping or what ever it did. Fine for 6 months then wouldn't work again.
I check and hes put in normal drives, a different brand and refurbished. I'm suspecting one or more of the drives have again died so it won't start up.
We tried to access the boot menu, it won't go past the readynas screen. We did as mentioned in paperwork and held in the reset button and nothing past readynas screen.
Took all drives out and tested, it cones up with no drives, so assume its working still.
What's the best way forward from here please? Ideas? No idea which drives aren't working so cant just replace them.
I'm not that tech savvy but my kids are đ and trying to fix it for me.
9 Replies
We tried to access the boot menu, it won't go past the readynas screen. We did as mentioned in paperwork and held in the reset button and nothing past readynas screen.
Took all drives out and tested, it comes up with no drives, so assume its working still.It could certainly be one or more of the drives, but you can't rule out the NAS power supply at this point.
It'd be helpful to know exactly what drives are installed. Perhaps post pictures of the labels on them?
If your kids can try connecting the drives (one at a time) to a Windows PC, they could run vendor diags to check them. They'd likely need a USB adapter/dock to do that.
Make sure the NAS is powered down when you remove and reinsert the drives.
Thanks! They do have a usb dock and currently checking drives. So far looks like two are possibly faulty.
They tried running disc management and it wouldn't show, so they are investigating further. I was running it in raid, I cant recall which ibe, I think it was raid 5. Not sure if that's causing the running up issue.
Top one i have 4 of the top photo, 1 of the second and 1 WD.
WDis running up. 2 of the Seagate's are running up...
the refurbished one and 2 of the top ones are not.
The kids say one is certainly gone as it clicks then shuts down. Another is clicking but not shutting down, but not running up. Third is just spinning but not running up.
The other two they aren't 100 % sure as they say there may be other reasons.
It's odd as I bought it with all WD NAS drives.... but they aren't there now.
Now I'm lost as to what to do, as I'm pretty sure if its more than 2 drives gone my data is lost? I cant recall what raid I ran though, if it was mirror or stripped. We cant read data though.
Now I'm lost as to what to do, as I'm pretty sure if its more than 2 drives gone my data is lost? I cant recall what raid I ran though, if it was mirror or stripped. We cant read data though.
The normal setup is XRAID - RAID-5 in your case, so it would be striped. It's possible you have RAID-6 (dual redundancy).
If more than two disks have failed, then unfortunately the data is lost - a data recovery service might be able to get some back, but it would be expensive.
But let's see how the tests go. They can use Seatools for the four Seagate disks, and the WD drive utilities package for the two WD Red drives.
"ReadyNAS" is the default display, programmed into the display panel. So the NAS does not even have to complete POST to display that. All it needs is (not even very well regulated) 5V. A bad drive is almost never the cause for it stopping there -- you will normally get some other error displayed -- unless the drive is drawing a huge amount of current. And the fact that you can't even pull up the reset button menu makes it almost certain it's not a drive.
Does it do the same with all drives removed? If it does, then the drives are not the issue. While there are then a multitude of potential failures that can cause this, the power supply is the leading one.
Did you happen to do an OS update immediately before this happened? If you did, then a corrupt vpd file may be to blame. It could be the VPD even if you didn't do an update, but that's more rare. In the case of a corrupt vpd, RAIDar should still detect it, but the model number and/or serial number will be wrong (typically gibberish).
It does boot properly without the drives. No updates were done prior and its just been sitting off for a year. It did this before and thats when I got the tech out to fix it, and it was running fine for 6 months then it happened again - so I just assumed it was a 2 drive failure like last time. I cant afford a tech this time :P Hence (adult) kids trying to fix it.
Does RAIDar detect it? And if so, what status does it show?
That's not a typical failure mode for bad drives. It is a typical failure mode for a weak power supply. As StephenBâ suggests, lets see what the drive testing shows before going any further. But I'm thinking your previous problem may have been mis-diagnosed and this is really still the same issue.
When you had it repaired before, was your data still intact when you got it back? If so, then you either didn't have two failed drives (though you could have had one failed and on on the verge) or your volume is RAID6. Do you have an old saved log .zip file that can show your volume configuration?
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