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Forum Discussion
ReadyNas102 Freeze, no network response #25252854
Hi Forum,
I hope you can help me on the issue I'm facing in my ReadyNas102.
I bought my RN102 on Jan/2014 (registered with Netgear).
Currently I'm facing a weird issue since some months ago. My NAS suddently dissapear from network after some hours up (even if I'm not copying files into it). It becomes irresponsible from network (no ping, no AFP, no SAMBA access, no management web), I try to restart it by pressing the power button but nothing, I have to end up disconnecting the power unit, wait some seconds and plug it again. No errors appear in logs at web, just the device dissapear from network and I must start it again powering off disconnecting power unit.
I have latest Firmware (6.2.4) installed, I also resinstalled it a couple of times following the recommendations sent after open two tickets where support sent me the same email, inviting me to reinstall firmware (ticket with Netwgear numbers #25252854 & #25185230, opened in Spanish).
Any help will be much appreciated.
I hope you can help me on the issue I'm facing in my ReadyNas102.
I bought my RN102 on Jan/2014 (registered with Netgear).
Currently I'm facing a weird issue since some months ago. My NAS suddently dissapear from network after some hours up (even if I'm not copying files into it). It becomes irresponsible from network (no ping, no AFP, no SAMBA access, no management web), I try to restart it by pressing the power button but nothing, I have to end up disconnecting the power unit, wait some seconds and plug it again. No errors appear in logs at web, just the device dissapear from network and I must start it again powering off disconnecting power unit.
I have latest Firmware (6.2.4) installed, I also resinstalled it a couple of times following the recommendations sent after open two tickets where support sent me the same email, inviting me to reinstall firmware (ticket with Netwgear numbers #25252854 & #25185230, opened in Spanish).
Any help will be much appreciated.
13 Replies
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- Hi vandermerwe,
thanks for you recommendations. Actually, I already performed almost all but not the last two :) with same result.
Support has confirmed it is a HW issue and support is fully aware about, they are investigating the issue and meantime they have opened an RMA for HW replacement. With things like that you see how good is a support.
10 points for NetGear support!!
I really appreaciate the effort of NetGear support, much appreciated. - That's good, did they tell you what was wrong with the hardware?
- Hi Vandermerwe,
they have stated there is a hardware issue as it exhibits locking up issue due to RAM and chip clock rate.
I guess something technical out of my scope :D
I really appreciate the investigations performed by support, they have stated very quickly the issue and the solution.
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