NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jaldhi's avatar
Jaldhi
Follower
Nov 02, 2018

Readynas214

Hi... I have purchased the Netgear ReadyNAS214 4Bay purchased three months back.. Suddenly the NAS is inaccessible.. Hence the product is under warranty, I ask for the local suuport, But local se...
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Nov 06, 2018

Hi Jaldhi

 

Welcome to the Community

 

NETGEAR ReadyNAS do have a 90-Day Full Support contract included upon purchase from an authorized reseller and also has a 3 Year Limited Hardware Warranty for the RN200 series.

 

We understand how frustrating this would be not being able to access your data but contacting Support can definitely assist you with this. A case would be escalated from Support if your NAS is still under the 90 Days Phone Support. However, if the NAS is past that Support period you will have to purchase the Data Recovery contract.

 

Hope we can help

 

 

Regards

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More