NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

stephkmcg's avatar
stephkmcg
Aspirant
Oct 09, 2016

ReadyNASRND4000 won't turn on at all

We use the ReadyNASRND4000 to facilitate backups, however we have come into work this morning and noticed it is not turned on at all.

 

The power supply unit is on and working, but the ReadyNASRND4000 is not turning on.

 

If anyone has any suggestions, it would be so greatly appreciated :)

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User

    What firmware is it running?

     

    What status does RAIDar report?

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      Hi stephkmcg,

       

      I just want to follow-up on this.  

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

      • stephkmcg's avatar
        stephkmcg
        Aspirant

        Hi Everone,

         

        Thanks for your assistance, we've had our computer guy come and take it away to retrieve all the data and what not.

         

        There was no email sent or anything from the NAS itself.

        Hoping it all can be retrieved, fingers crossed!

         

        Thanks again for your help.

         

        When we get it back I'll write what the problem was.

         

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired

      Hi stephkmcg,

       

      Kindly answer the follow-up questions below:

       

      a. How many drives are inside the NAS? 

      b. Did you receive an e-mail notification that a drive(s) is failing or has failed?

      c. Is your ReadyNAS NV+ a version 1 or version 2?  Kindly access this link to know:  How to tell whether I have a Duo v1 or Duo v2 or NV+ v1 or NV+ v2

       

      I look forward to your response.

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More