ReadyNV: Can´t get out the Tray...

Hello,

I never knew about the stuck button problem until a couple days ago. I had only installed 5 drives in my ReadyNAS Pro when I bought it. The 6th tray was in a drawer and never subjected to dust. I was put a new drive in the tray and when to open the latch to install the drive and discovered it was stuck, before ever putting it in the NAS. I don't know how many of my buttons are stuck. I bought my NAS last December, WAY after this problem was discovered as I see notes dating back to 2007. That is over three years of shipping a known defective product.

This message string lets us know how to get a drive out without using brute force like one person did. That doesn't explain why known defective parts were shipped for so many years and when I asked for help, I was referred to this string on how to get my drives out, but wasn't offered new properly designed trays.

I shouldn't have to spend even 10 minutes per tray fixing the problem. I don't think 10 minutes is very realistic as you have to take the drive out of the tray first, do the repair, and then put the drive back in, etc.

Netgear should provide free replacement trays to anyone asking for one and shouldn't ask us to send the bad ones back as they are junk and the return postage is more costly than the value of the defective trays.

Netgear support has not offered me replacement trays, only referring me to this message string to learn how to overcome their design problem.

I want Netgear to send me six new trays, assuming the new rectangular button design is now available per an earlier note.

Netgear needs to take responsibility for knowingly sending out defective products for YEARS!!