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Forum Discussion
ReadyNV: Can´t get out the Tray...
Hi Folks, seems to me i´m stupid. Due to a diskfailure i like to replace a HardDisk#2. But I can´t get the Tray out. Tried to push the Button and tried to do it with a paper clip. No latch comes ou...
harlequinn the new tray design with rectangular button doesn't have the issue.
I don't think NTGR did a recall over this issue (instead choosing to replace drive trays if they are damaged when removed due to this issue) but even if they did it would be from distributors. Not all resellers would have returned units to the distributors.
It is possible that there could still be a small number of units with the old design drive trays awaiting sale. But as all affected NAS units have been discontinued for quite a while now and the units of those models produced later in the product life cycle had the new style drive tray that would be becoming less and less likely.
If your old style trays are damaged in the course of removing them NetGear should replace them if you contact them (though it may well be with trays with the circular button). Either earlier in this thread or somewhere else on the forum there are instructions on steps you can take to stop trays with the circular button from getting stuck again.
Note by damaged I would mean damaged so that they no longer work at all, not that they may get stuck again.
I don't think NTGR did a recall over this issue (instead choosing to replace drive trays if they are damaged when removed due to this issue) but even if they did it would be from distributors. Not all resellers would have returned units to the distributors.
It is possible that there could still be a small number of units with the old design drive trays awaiting sale. But as all affected NAS units have been discontinued for quite a while now and the units of those models produced later in the product life cycle had the new style drive tray that would be becoming less and less likely.
If your old style trays are damaged in the course of removing them NetGear should replace them if you contact them (though it may well be with trays with the circular button). Either earlier in this thread or somewhere else on the forum there are instructions on steps you can take to stop trays with the circular button from getting stuck again.
Note by damaged I would mean damaged so that they no longer work at all, not that they may get stuck again.
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