ReadyNV: Can´t get out the Tray...

mdgm wrote:

harlequinn the new tray design with rectangular button doesn't have the issue. I don't think NTGR did a recall over this issue (instead choosing to replace drive trays if they are damaged when removed due to this issue) but even if they did it would be from distributors. Not all resellers would have returned units to the distributors. It is possible that there could still be a small number of units with the old design drive trays awaiting sale. But as all affected NAS units have been discontinued for quite a while now and the units of those models produced later in the product life cycle had the new style drive tray that would be becoming less and less likely. If your old style trays are damaged in the course of removing them NetGear should replace them if you contact them (though it may well be with trays with the circular button). Either earlier in this thread or somewhere else on the forum there are instructions on steps you can take to stop trays with the circular button from getting stuck again. Note by damaged I would mean damaged so that they no longer work at all, not that they may get stuck again.

Actually in Australia they are legally obliged to replace the trays for the period of time that they are reasonably expected to last - even if this is years after the voluntary warranty period. Since I bought the drive under the period the TPA 1974 was in force I'd have to either convince Netgear they are obliged to replace them or sue them in court (which is relatively prohibitively expensive for such a cheap part). The new and wonderful Competition and Consumer Act 2010 keeps the same rules but enables the ACCC to determine how long a product should reasonably last and force the seller/manufacturer to make a remedy available to the consumer - without the consumer having to take the offending company to court. These conditions form statutory warranties that the seller/manufacturer cannot escape. Statutory warranty supersedes voluntary warranty.

I bought the product 3 years after they were aware there was a defect. In short, Netgear should not have continued to sell the product with a known defect - it was illegal for them to do so.

Since you're Aussie, some links:

Rights for consumers: http://www.accc.gov.au/content/index.phtml/itemId/815215
Rights and obligations for businesses: http://www.accc.gov.au/content/index.phtml/itemId/815214