ReadyNV: Can´t get out the Tray...

mdgm wrote:

You've been able to use the paperclip trick to release the drive tray. Now the drive tray works again so I don't think they'd replace it. Whilst this is a common issue, not all users experience the problem (though they may find the trays are a bit stiff). NetGear at least in the US still replaces PSUs for NV / NV+ (v1) units with serials in a known range as those units are known to have defective PSUs that will fail prematurely. Now this is quite different as once a PSU fails, it has failed and the unit ceases to function so the part needs to be replaced. However a drive tray that gets stuck can be released and then reused. The new design drive tray has been around for years now. After all how often do you replace drives in the NAS anyway? I'm guessing not that often. The only times you really should be removing drives is: 1. Disk failed or is failing 2. You wish to remove the disk and permanently replace it with another disk 3. You wish to remove the disk so you can clean dust out of the NAS. Still worth opening a support case I guess and seeing what they have to say. I have 8 of the old design drive trays myself and would be interested to hear what response you get.

You're right about how often one may open a NAS drive bay - but to me that doesn't preclude the manufacturer of the responsibility of making it openable as intended.

I won't open a support case. The unit is near the end of its useful life for me.