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RMcP1's avatar
RMcP1
Aspirant
Oct 19, 2015

registering node

Hello

I have recently installed the ReadyNAS Remote Windows App Beta(1.7.6.27) having upgraded to Windows 10 and been unable to login in remotely. When I try to login remotely to our ReadyNas Ultra2, it says that I have logged in successfully but sticks at 'registering node...'  I cannot then logout or exit without forcing shutdown of the laptop.  I have been able to login through my iPad and have successfully installed this on another laptop. 

 

Please help!

3 Replies

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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi RMcP1,


    Welcome to the community!

     

    It appears that the problem is specific on this PC. Did you use a single ReadyNAS remote ID on your test on your iPad and secondary laptop? Also try to check if there's a firewall or a security software on this pc that may have blocked the ReadyNAS remote app to connect to server. Lastly, you want to run windows compatibility (Windows 7 or 8) prior the installation of the ReadyNAS remote app and see if it helps.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • RMcP1's avatar
      RMcP1
      Aspirant

      Hi BrainL

      Not sure what you mean by a 'single ReadyNAS remote it' -  I just installed the app and logged in and it worked whereas it won't on this laptop!

       

      From what I can see, the logging on is not being blocked by any firewall as ReadyNAS is allowed through.

       

      I have also run windows compatability again and tried to reinstall, and found myself in exactly the sma eposition again as registering node...

       

      Any other ideas?

       

      Thanks

       

      Richard

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi RMcP1,

         

        It should be the word "ID". Either we wait for the software to be released officially or try to get a fresh copy of the said software here.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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