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Forum Discussion
forty_green
Nov 06, 2014Aspirant
Rescue from failing drives #24146691
My 5-year old NV+ recently showed "Kernel panic" on the display and was inaccessible through Windows Explorer, Frontview etc. It did not respond to the power button but after pulling the plug I manag...
mdgm-ntgr
Nov 06, 2014NETGEAR Employee Retired
If your data is important to you this is the kind of situation where I would consider the paid support options support offered you. You are precariously close to losing all your data.
You could try backing up to USB first (don't write to the NAS), but if the NAS hangs then it's likely that you will have no alternative but to clone one of the drives (probably disk 1).
We'd recommend replacing disks when the count exceeds 50. Both of your disks are way above that. Do you have email alerts setup? If so you should have been getting emails regarding at least one of the disks for a while one would think.
Can you send your logs to me (see the link in my signature)?
You could try backing up to USB first (don't write to the NAS), but if the NAS hangs then it's likely that you will have no alternative but to clone one of the drives (probably disk 1).
We'd recommend replacing disks when the count exceeds 50. Both of your disks are way above that. Do you have email alerts setup? If so you should have been getting emails regarding at least one of the disks for a while one would think.
readysecure1985 wrote: you could always use knoppix to clone the drive to a known good drive, and then place it back in the device. Keep in mind that the known good drive should be on the HCL. After successfully cloning with knoppix, you can then place the good drive in the NAS and power on. If all goes well, it will be as though the drive did not have any issues.
Here is a simple guide to quickly recover a failed drive using dd_rescue.
I often have to deal with pesky failed drives, so here is a quick simple guide how to achieve this with a free Linux Live CD and a PC with two SATA connections.
I will be using a Knoppix 6.2 Live CD for this guide. Can be found at http://www.knoppix.net
Using dd_rescue command allows you to copy data from one drive to another block for block. This is especially useful for recovering a failed drive. Often when a drive fails, the drive is still accessible, it has just surpassed the S.M.A.R.T. error threshold. dd_rescue allows you to ignore the bad sectors and continue cloning the bad drive to a new healthy drive.
1) Connect your old drive and new drive to your PC
2) Boot up using your Linux live CD
3) Launch a terminal window.
4) Run fdisk -l to make sure the system sees both of the hard drives.
5) Run hdparm -i /dev/sdx on both of the drives to find which drive is your source drive and which drive is your destination drive
6) Once you know which drive is which you can start the clone process.
dd_rescue /dev/sdx(source disk) /dev/sdx(destination drive)
7) You will see the process start, just keep an eye on it, it might take a few hours for the clone job to finish, depending on the size of the drive.
Once the process is complete, there will be no notification, the transfer will just stop and you will see the terminal prompt again.
If you see a lot of errors or see that there is no more data being shown as succxfer: it means the drive got marked faulty by the kernel. At this point reboot the system and make sure you know which drive is which again, as it is possible they lettering might switch. Run the dd-rescue command again but this time with -r option. This will start the cloning again but this time will start from the back of the drive and will make sure to get the data that has not been cloned yet.
Can you send your logs to me (see the link in my signature)?
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