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Forum Discussion

Buildster's avatar
Buildster
Aspirant
Apr 29, 2020
Solved

Reset the password for ReadyCLOUD account

Hi All,   Trying to reset the password for a user who already inviited for a ReadyCLOUD shared folder. I click forgot password, then enter an email address (it matches the one displayed under shar...
  • Marc_V's avatar
    Marc_V
    May 03, 2020

    Buildster

     

    As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

     

    using the NETGEAR portal for resetting the password will be working.

     

    HTH

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Apr 29, 2020

Buildster

 

Are you using the forgot password link on readycloud.netgear.com or my.netgear.com?

 

If you are getting an error there might be a difference from what you have typed. Have you tried using a different browser or computer?

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      May 03, 2020

      Buildster

       

      As discussed on other thread, it was disabled due to a report from users getting request to reset their password which they have not requested.

       

      using the NETGEAR portal for resetting the password will be working.

       

      HTH

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