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Solved
Mynetgear account password recovery is broken.
Placed into Orbi because I just bought an Orbi system (and am regretting it now since the website does not work - bad first impression) and there's no category that I see for website support.
Issue: password recovery on the website does not work. It sits and spins because your javascript is wrong. Image attached.
Maybe fix the website so that the single purpose of https://accounts.netgear.com/forgotpassword actually works?
Hello zahmnd ,
This issue should now be resolved. Can you please confirm if you're able to reset your password now?
Kind Regards,
Christine
15 Replies
Try using Forget PW here:
https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx
Select the Forgot Password option.
This is for the NG account profile.
What Orbi model do you have?
Thanks, but that won't help since the broken password recovery site that I linked is the redirect from https://store.netgear.com/loginshow?returnUrl=https%3A%2F%2Fwww.netgear.com%2Fsupport%2Fdefault.aspx
I need to access https://my.netgear.com/ - but I can't because I don't recall my password and the password recovery is broken. The Orbi model that I just purchased is an RBK753.
Note that password recovery is also broken within the Orbi android app, since the Reset Password API response is an HTTP 500/internal server error
Hello zahmnd ,
This issue should now be resolved. Can you please confirm if you're able to reset your password now?
Kind Regards,
Christine
ChristineT wrote:
This issue should now be resolved. Can you please confirm if you're able to reset your password now?
Worked for me.
Yes! Working now. Thank you very much.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
- Got a new wife satellite that I want to add but I can’t remember my password and I’ve tried several times to reset it but I cant get the email to go through.
Orbi routers have three sets of credentials:
- The WiFi name/password, which are printed on the label on the bottom of the router. From the factory, Orbi systems have a WiFi name (SSID) consisting of the letters "ORBI" plus a two digit number. The password is some goofy combination of words and a number. Many (most?) users elect to change these credentials to match the WiFi system that is being replaced so they will not need to reconfigure existing WiFi devices. (I have kept the same WiFi credentials for almost 25 years!)
- The Orbi router's web interface, which is what supports Password Recovery has credentials of "admin" and a password (that was originally "password", but users are almost bludgeoned into change it to something more "secure"). Notice there is no email address on the web interface. Entering something besides "admin" into the web interface will fail every time.
- The Orbi 'app' credentials consist of a user name which is usually the email address used for my.netgear.com and a password.
If you are trying to access the web interface and cannot answer the security questions, the only way to reset the router is to perform a Factory Reset.
