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RN 104 failed to start with "Boot from USB" - no FW update
RN104, 4x4TB, 6.2.5 Firmware 2020_03_15 - Sunday morning at 3am, the NAS disappeared from the network, as expected, as I have a weekly "reboot". It should have come back online at 4am. But when...
On the back of the 214 there is a label, OS-6.10. My 104 had 6.2.5. But the OS is also on a partition of the disks, so… when I migrate my volume, would that migrate also the OS? Which means that I need to do two firmware updates, one to 6.5.2 and another to 6.10.3 (which is the current).. right?
berillio wrote:
On the back of the 214 there is a label, OS-6.10. My 104 had 6.2.5. But the OS is also on a partition of the disks, so… when I migrate my volume, would that migrate also the OS? Which means that I need to do two firmware updates, one to 6.5.2 and another to 6.10.3 (which is the current).. right?
The system applies whatever firmware is newest. If the flash is newer, it updates the OS partition from the flash. If the OS partition is newer, it updates the flash from the OS.
So it will attempt to upgrade your OS partition directly to 6.10 - which I don't think is want you want.
One option is to insert a spare disk first, and manually install 6.5.2 on the NAS. (Hopefully it will let you do that). If it works, then migrate the disks, and the NAS will update the real OS partition to 6.5.2. Then manually update to 6.10.3 (which is current).
You might wait a bit, and see if JohnCM_S or Marc_V chime in. The unknown for me is why the upgrade path requires stopping at 6.5.2 first. If that is related to changes in the OS partition itself, then you absolutely should follow the advice. But if it is related to changes in the boot loader, then you might not need to. So they might have other advice on how to proceed.
Waited a full day but did not see any updates on the discussion, so I did the following:
a) RN214 display shows "192.168.2.3 with OS-6.10.1, Safe Mode"
b) power off gracefully (using Pwr button)
c) installed ZEROED disk
d) Powered up
e) RN214 went into Factory default
f) Installed FW
g) display shows "data 99% free on 192.168.2.47" (same as when it was powered up the first time).
Open the admin page on firefox, it seemed temperamental and switched to Kmeleon. Did some basic configuration (time, network, password) saved, got out of the wizard, rebooted, tried to upload 6.5.3 FW, “Error, uploaded file is older than the current version”.
I just shut it down, I will remove the disk and maybe re-zero it.
There are a couple ways around the OS not accepting the older firmware, but wait till you here from one of the Netgear mods as to whether that's necessary or advisable. They are likely the only ones who can tell you why the update to the inermediate version is required, and whether it affects your more unusual upgrade case.
OK, I'll stay put.
Would it be advisable to start registering the new NASes (one is still packed, I won't receive the disks until after Easter)?
phone support? from England?
BTW, I tried to find the NETGEAR Ireland support telephone linenumber, or the OnlineChat, both of which I would have much preferred to use, but I could not find either of them.
berillio wrote:
BTW, I tried to find the NETGEAR Ireland support telephone linenumber, or the OnlineChat, both of which I would have much preferred to use, but I could not find either of them.
Are you using my.netgear.com to contact them?
Best not to google, as there are a lot of scam support numbers out there.
Apologies for the delay: the Easter weekend might have been a difficult time (we are also in lockdown) to contact NETGEAR (I tried three times to place calls or send emails with no results), but yesterday, the tuesday after Easter Bank Holiday, I eventually managed to speak with a NETGEAR engineer.
He adviced me that the 6.2.5 firmware was not an issue (like I feared), and after initially testing the new RN214 with that zeroed disk (which then had the 6.10.1 OS transferred to it), we successfully migrated my array which is currently available again.
Unfortunately the line dropped before we finished (we were setting up permissions) and I did not even have the possibility of say Thank You to Robert for his help and patience (that was over two hours phone calls).
Many Thanks also to StephenB, Sandshark and all the others who helped / contributed on this thread.
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